IT Process Improvement Manager

Process Improvement Manager III

Information Technology Services Management ITSM Operations
Austin Texas 78753 Hybrid Onsite and Telework
Contract Term: 09/01/2026 08/31/2027
Schedule: Monday through Friday 8:00 AM to 5:00 PM excluding State holidays

Position Overview

We are seeking a highly experienced Process Improvement Manager III to lead enterprise-level process optimization initiatives within an ITSM operations environment. This role is critical to advancing operational excellence and supporting digital transformation efforts across business and technology teams.

The selected consultant will conduct comprehensive current state evaluations identify operational inefficiencies and design scalable future state solutions. This includes translating optimized workflows into functional and non-functional requirements for modular or low-code technology platforms ensuring alignment between business objectives and technical architecture.

This position requires a strategic process engineering leader who combines Lean and Six Sigma rigor with strong stakeholder engagement and IT collaboration capabilities.

Key Responsibilities

• Conduct end-to-end evaluations of selected business processes across designated departments and functional areas
• Engage cross-functional stakeholders to identify pain points bottlenecks inefficiencies and improvement opportunities
• Document and analyze As-Is workflows using Lean and Six Sigma methodologies
• Design optimized To-Be workflows and develop structured transition plans
• Translate optimized processes into detailed functional and non-functional system requirements for modular or low-code technology solutions
• Partner with product and IT teams to ensure process requirements are incorporated into system design and architecture
• Provide data-driven recommendations to enhance throughput reduce waste and improve end-user satisfaction
• Establish measurable performance metrics and ROI tracking mechanisms
• Facilitate process mapping workshops working sessions and training engagements
• Collaborate with IT and operations leadership to align improvement strategies with system capabilities
• Support implementation roadmaps and structured change management strategies

Minimum Required Qualifications

• 8 years of experience in process engineering operations optimization or business process improvement
• 5 years of experience evaluating current state processes and leading optimization initiatives
• Experience specifying software system requirements to design improved technical solutions
• Six Sigma Black Belt certification
• Demonstrated success leading process transformation initiatives within large organizations
• Proficiency in process modeling tools such as Microsoft Visio
• Strong facilitation communication and stakeholder management skills
• Experience with operational metrics workflow optimization and cross-functional collaboration

Preferred Qualifications

• Experience working in regulated or government environments
• Familiarity with process automation and low-code platforms
• Lean certification

Ideal Candidate Profile

The ideal candidate is a structured analytical leader with the ability to bridge business operations and IT architecture. You are comfortable working across multiple departments facilitating executive-level discussions and translating complex process improvements into actionable system specifications. You bring both strategic vision and hands-on execution capability.

Alternate Search Titles -ITSM Process Improvement Manager Business Process Engineering Manager IT Operations Process Transformation Lead Lean Six Sigma Black Belt IT Operations Digital Transformation Process Consultant IT Service Management Optimization Manager Process Engineering Manager ITSM Continuous Improvement Manager IT Operations

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.