Client Services Lead
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
We begin with dreams. Dreams drive our motivation. Dreams are our future. The worlds dreams peoples dreams our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.
All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the worlds and peoples tomorrows; the worlds first the worlds best technologies and products; we will continue our part in creating a better society.
Job Summary
Nidec is the worlds No.1 comprehensive motor manufacturer handling everything that spins and moves miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors industrial motors appliance motors and controls. Nidec motors can be found in products that range from cell phones computers and home appliances to industrial and mining equipment and everything in between. Our product line features a full line of high efficiency motors for industrial applications in water treatment mining oil and gas and power generation and for commercial applications such as pool and spa condensers cooling towers and large refrigeration units.From keeping us comfortable in our homes to pumping clean water to making our cars more safe electric motors are an indispensable part of our daily lives. At Nidec our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics the impact of motors will only increase.
With over 140000 employees stationed worldwide Nidec continues to be a unique organization and each location maintains its individual personality.
Job Description
We are seeking a highly skilled Client Services Lead to support our Chicago this role youll be the goto contact for onsite and remote technology needs helping employeesincluding executive leadersstay productive connected and supported. If you enjoy solving problems building professional working relationships and working handson with a variety of technologies this is a great opportunity to make a meaningful impact.
Primary Responsibilities
- Serve as the primary IT contact for the Chicago corporate office location supporting employees at all levels with everyday technology needs.
- Provide in-person and remote assistance for hardware software and device-related issues.
- Support new hires with technology setup orientations and workspace configuration.
- Assist employees during meetings travel days remote work challenges and office events when tech issues arise.
- Diagnose and resolve issues involving laptops desktops mobile devices peripherals and collaboration tools.
- Install configure and troubleshoot Windows macOS and commonly used business applications.
- Support Microsoft 365 applications (Outlook Teams Word Excel PowerPoint) and general productivity workflows.
- Assist with network issues including WiFi connectivity VPN access and basic authentication problems.
- Image deploy and maintain computers following company technology standards.
- Manage user accounts permissions hardware lifecycle and equipment inventory.
- Maintain an organized and welcoming Tech Bar area for employees needing walk-up support.
- Document support interactions troubleshooting steps and resolutions in the ITSM tool.
- Partner with specialized IT teams to resolve escalated issues or coordinate cross-functional support
- Stay current with internal policies security guidelines and new tools or technologies.
- Help educate employees on technology best practices and general security awareness.
Knowledge Skills & Abilities
- High school diploma or equivalent; an associate degree in IT or a related field is a plus.
- 5 years of customer service experience and 2 years in technical support or help desk roles.
- Strong understanding of Windows and macOS environments.
- Proficiency with common hardware and software troubleshooting.
- Familiarity with Microsoft 365 applications and basic networking concepts (TCP/IP DNS).
- Strong verbal and written communication skills with a patient and collaborative approach.
- Ability to work independently prioritize effectively and adapt in a fast-paced environment.
- CompTIA A certification.
- Experience with ITSM tools such as ServiceNow or Jira Service Management.
- Experience with Intune Ivanti patch management or other enterprise management platforms.
- Experience supporting mobile devices (iOS Android).
- Experience with ITSM tools such as ServiceNow or Jira Service Management.
- Experience with Intune Ivanti patch management or other enterprise management platforms.
- Experience supporting mobile devices (iOS Android).
- Approximately 510% travel annually primarily to support occasional onsite meetings or team events.
Additional Job Details
Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age gender gender identity sexual orientation race color genetic information religious creed national origin physical or mental disability protected veteran status or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant please visit the following website: Shift Schedule
No Soliciting
Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
Explore Nidec Power’s advanced motion and energy solutions—delivering high-performance motors, drives, and integrated systems for industrial, commercial, and energy applications worldwide.
