Technical Scheduler
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Job Summary
Make a difference protect lives and achieve your dreams. Build your career with the industry-leading fire life safety and security company.
The Technical Scheduler is responsible for coordinating customer service requests they monitor and adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers office staff sales staff field technicians contractors and customers to ensure smooth and profitable projects from start to finish.Essential Duties & Responsibilities:
Serves as main liaison for service manager customers and field technicians.
Reviewing construction/service schedules matching available technicians to skillset required.
Invoicing service tickets.
Using PB existing platforms (Service Trade We Suite Sedona Teams Outlook).
Sitting for long periods constant computer work.
Use of the telephone to speak with clients; in person to speak with technicians sales and management.
Answering scheduling queries via email and phone.
Rescheduling or canceling meetings in a timeous manner.
Able to work under pressure with tight deadlines and demonstrate adaptability in an ever-changing environment.
Coordination of Technicians General Contractors Property Management and outside vendors as needed.
Scheduling with customers and multiple teams of technicians for emergency services and scheduled repair jobs.
Excellent communication and interpersonal skills.
Excellent organizational skills and attention to detail.
Perform other duties assigned by management.
Education/Qualification:
High school diploma or GED.
Associates or bachelors degree in business administration or in an industry-related field preferred.
A minimum of two years experience in a similar role.
Advanced proficiency in scheduling software.
Advanced knowledge of confirming and rescheduling appointments as well as recordkeeping practices.
Ability to operate a fleet vehicle safely.
Other Duties:
Adheres to the Code of Conduct Confidentiality Agreement and Company Safety Policy.
Performs other duties as assigned.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Pay Rate:
$20.00 - $30.00 per hour DOE
Benefits and Perks:
Excellent pay
Medical dental vision
Company paid life insurance
Company paid short-term disability
401K with employer match
Paid vacation and company holidays
Training and Career Development
Company vehicle (if job applicable)
Immediate qualification for theALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire and Safety is an Equal Opportunity Employer
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
24/7 emergency service. Expert fire protection, alarms, sprinklers, and life safety solutions in Kirkland, WA. Serving Seattle Metro and surrounding areas.
