Philanthropy Operations Coordinator

The Food Bank of Central & Eastern North Carolina is an exciting Challenging and rewarding place to work. Our Vision: No one goes hungry. Our Mission:Nourishpeople.Buildsolutions.Empowercommunities. We are an equal opportunity employer and are known for our Core Values of Respect Integrity Compassion Dedication Teamwork and Fun!

The Donor Services Coordinator is an integral part of the Development department and serves as the initial point of contact for donor inquiries and supports other customer service efforts. This position is responsible for donation processing donor services and maintaining the integrity of the donor database timely donor acknowledgement exceptional customer service and special projects as needed.

The Donor Services team provides high-level customer service to both donors and the fundraising team and works closely with the finance team to adhere to Food Bank policy regarding the proper handling of financial and donor information.

ESSENTIAL FUNCTIONS

Gift Processing & Financial Compliance

Process code and acknowledge gifts with a high degree of accuracy and efficiency adhering to established data standards internal controls and timelines.

Apply working knowledge of gift acceptance authorization compliance and donor intent to ensure complete and auditable gift records.

Partner closely with the Finance team to support reconciliation of inbound donations and investigate discrepancies.

Collaborate with frontline fundraisers to validate gift intent restrictions designation and attribution prior to posting.

Donor Services & Customer Support

Serve as a primary point of contact for donor inquiries via phone and email providing timely professional and donor-centered support.

Assist donors with recurring gifts tribute gifts account updates and general giving questions.

Ensure timely and accurate donor acknowledgments and stewardship-related communications.

Database Management & Data Integrity

Maintain the accuracy and integrity of donor records by applying data standards and completing regular data updates and audits.

Manage and monitor third-party fundraising platforms and system integrations to ensure accurate data flow and issue resolution.

Support ongoing data cleanup deduplication and process improvement initiatives.

Reporting & Operational Support

Build run and interpret standard and ad hoc reports and queries to support fundraising operations and data-informed decision-making.

Provide operational and data support for fundraising campaigns events and cross-functional initiatives.

Document processes and contribute to continuous improvement efforts within Philanthropy Operations.

The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified.

QUALIFICATIONS

35 years of experience in gift processing data entry donor services or database/CRM support.

Proficiency in Microsoft Word and Excel; comfort working with reports and data tools.

Experience working with a donor database or CRM system.

Strong communication organization and customer service skills.

Ability to manage multiple priorities follow direction and meet deadlines.

Highly detail-oriented technologically capable and accountable self-starter.

Commitment to and belief in the mission of the Food Bank of Central & Eastern North Carolina.

Core Competencies:

Strong attention to detail and sound judgment

Critical thinking and problem-solving skills

Ability to learn new systems and processes quickly

Ability to work independently and collaboratively in a team environment

Effective time management and prioritization skills

Preferred:

Associates or Bachelors degree or equivalent combination of education and experience

Experience with Blackbaud Raisers Edge NXT

Prior nonprofit or fundraising operations experience

CONTACTS

Frequent contact with donors and contributors to the organization.

Daily contact and interaction with Food Bank administrative staff.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform theessential functions of this job performing the essential functions of this position the employee is regularly required to talk hear and interactwithout deliberate impediment (e.g. wearing or listening to headphones etc.). The employee is often required to sitand use their hands and fingers to handle or feel. The employee is occasionally required to stand walk reach witharms and hands climb balance lift and/or move up to 10 pounds and to stoop crouch or vision abilities required by this job include close vision.

These physical demands are representative of the physical requirements necessary for an employee to perform theessential functions of the job successfully. Reasonable accommodation can be made to enable people with disabilitiesto perform the described essential functions.

WORKING CONDITIONS

While performing the responsibilities of the job the employee is required to work in an office setting.

Intermittently sitting standing stooping bending or crouching

The noise level in the work environment is usually quiet to moderate.

While performing the responsibilities of the job these work environment characteristics are representative of theenvironment the job holder will encounter. Reasonable accommodations may be made to enable people withdisabilities to perform the described essential functions. The above statements are intended to describe the generalnature of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of allessential functions and skills required of personnel so classified.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer. We do not regard race color religion national origin age sex pregnancymarital status disability genetic information veteran status sexual orientation or any protected class characteristicwhen seeking to hire. This practice in addition to hiring applies to our recruiting training transfers promotions jobbenefits pay dismissal practices social and recreational activities and any other term or condition of care about our employees our candidates and our community.

As such please note that this job description is not designed to cover or contain a comprehensive listing of activitiesduties or responsibilities that are required of the employee for this job. Duties responsibilities and activities maychange at any time with or without notice.

BENEFITS FOR YOU

We help YOU thrive. As a mission-based organization we believe our team needs great support to help deliver on our work to Nourish People Build Solutions and Empower Communities. Our comprehensive benefits package includes:

• Medical Dental and Vision Plans
• Health Spending Accounts Employer Contributions
• Flexible Spending Accounts
• Paid Time off: including Holidays Personal Vacation and Sick Time
• 403(b) with 5% Match after 90 days
• Paid Parental Leave
• Employee Assistance Program
• 100% Employer paid STD and LTD Insurance
• 100% Employer paid Group Life Insurance
• Voluntary benefits including Accident and Critical Illness
• Business Travel mileage reimbursement

Required Experience:

Manager