Assistant Director, Housing Operations

ESSENTIAL JOB DUTIES

• Provide leadership in managing housing occupancy including oversight of housing assignments room changes contract administration and billing.

• Oversee housing selection and assignment processes to ensure transparency efficiency and fairness for all students.

• Serve as the Colleges subject matter expert and manager for housing software systems and housing-related business processes ensuring accuracy efficiency and continuous improvement.

• Analyze occupancy trends and provide data-driven recommendations to optimize housing utilization.

• Manage student housing portals and technology platforms ensuring an intuitive and effective user experience while maintaining process documentation.

• Supervise and provide strategic direction for front desk operations including hiring training scheduling and evaluating front desk staff.

• Critically examine refine and revise housing policies and processes as necessary identifying core problems and employing initiative creativity and advanced-level proficiency to craft solutions that balance student departmental and institutional needs.

• Ensure compliance with federal state and institutional policies regarding housing accommodations accessibility and equity in residential living.

• Maintain emergency response protocols related to housing operations and serve in an on-call capacity to address urgent situations.

• Act as a key liaison for students and families providing information and resolution regarding housing concerns assignments and processes.

• Coordinate all department communications related to residence hall operations ensuring clarity and accessibility of housing policies deadlines and procedural updates.

• Collaborate with Residential Education to align housing operations with student development initiatives and create a seamless residential experience.

• Partner with campus departments including Facilities Campus Safety Dining Services and IT to enhance housing services and support institutional goals.

• Oversee and coordinate student move-in and move-out processes ensuring smooth transitions and positive residential experiences.

• Manage lost key reporting lock change requests inventory of residence hall spare keys and associated billing.

• Work closely with Facilities and Custodial Services to ensure timely maintenance cleanliness and overall operational efficiency of residence halls.

• As a member of the Housing & Residential Education leadership team actively contribute to the alignment of the offices operations with the strategic direction of the Student Affairs division and the College.

• Assist with budget planning and financial oversight for housing operations.

• Lead special projects and initiatives related to housing operations as assigned.

QUALIFICATIONS Qualifications are deemed required or preferred and represent what is needed to perform the job effectively.

• A bachelors degree in business management project management higher education or a related field is required.

• Masters degree in Higher Education Administration Student Affairs or related field preferred.

• 3-5 years of progressive experience in housing operations residence life or student affairs within a college or university setting is required.

• Experience with student housing operations including occupancy management contract administration and student programming preferred.

• Strong leadership and supervisory experience with the ability to train and manage staff effectively preferred.

• Proficiency in housing management software (experience with StarRez preferred).

KNOWLEDGE SKILLS AND ABILITIES This may be representative but not all-inclusive of the knowledge skills and abilities commonly associated with the job.

• Advanced proficiency in Microsoft Excel and data management tools.

• Exceptional accuracy and attention to detail required.

• Strong analytical skills with the ability to interpret data generate reports and provide strategic recommendations.

• Excellent organizational critical thinking and decision-making skills.

• Ability to communicate effectively and build relationships with students families and campus partners.

• Demonstrated ability to handle sensitive and confidential information with professionalism and discretion.

• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

PHYSICAL ABILITIES Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Position is generally sedentary requiring movement throughout the area as needed.

• Continuous oral and written communication with co-workers students and supervisors.

• Repetitive movements occasional lifting of up to 25 pounds reaching stooping and prolonged computer use.

WORK ENVIRONMENT Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions with periodic travel between residence halls.

• This position requires on-campus residency for availability for emergency response as needed.

• Evening and weekend hours required during peak housing periods (e.g. move-in move-out and room selection).

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested subject to all applicable state and federal laws. Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

In addition to a competitive salary Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20 hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses dental plans generous time-off programs and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.