Patient Navigation Case Manager
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Job Location:
Washington, AR - USA
Monthly Salary:
$ 54000 - 62000
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Washington D.C. Reports to: Patient Navigation Program Coordinator FLSA Status: Non-Exempt (eligible for overtime pay)
Salary Range: $54000 - $62000
About Miriams Kitchen: Miriams Kitchen (MK) is a mission-driven nonprofit working to end chronic homelessness in Washington D.C. through meaningful relationships high-quality meals and holistic support services. Our kitchen is more than a place to prepare food its a community space where dignity nourishment and connection come together.
Position Summary
The Patient Navigation Case Manager delivers trauma-informed medical case management to medically complex and vulnerable guests residing at E Street Bridge Housing. This role serves as a direct service specialist within Miriams Kitchens Patient Navigation Program which is a collaboration with Unity Health Care and the medical schools at Georgetown and George Washington Universities. The Case Manager navigates healthcare systems coordinates appointments assists with financial and insurance barriers and supports guests in accessing the care they need. This position does not provide clinical care make medical decisions or supervise staff.
Essential Duties and Responsibilities
Case Management & Guest Services
- Provide one-on-one case management to medically complex guests at E Street Bridge Housing
- Use strength-based patient-centered motivational interviewing techniques to build rapport and support health improvement
- Participate in the development and adjustment of individualized care plans that address medical and social barriers to care
- Coordinate and support volunteer health navigators in delivering care to guests
Healthcare Navigation & Coordination
- Navigate healthcare systems on behalf of guests including pharmacies insurance agencies and social service providers
- Assist guests with financial and insurance options transportation solutions translation services and other barriers to accessing care
- Schedule appointments provide reminders arrange transportation and accompany guests to medical appointments when needed
- Coordinate with medical providers specialists and community resources to ensure continuity of care
Documentation & Compliance
- Maintain accurate and up-to-date guest records in case management systems
- Document case notes appointments and follow-up actions in accordance with program standards
- Ensure scheduled actions such as reminders screenings and follow-ups are carried out and recorded
Team Collaboration & Professional Development
- Participate in weekly supervision and team meetings with the Patient Navigation Program Coordinator
- Attend all-staff meetings training sessions and organizational events as required
- Promote a positive and inclusive team culture through respectful collaboration with all team members
- Perform other duties as assigned
- Minimum of 1 year of experience in services related to homelessness mental health public health substance use HIV/AIDS or case management for vulnerable populations
- Associates degree or completion of two years of college; in lieu of this requirement a minimum of two years of experience in homeless services or social services provision
- Familiarity with Washington D.C.s homeless services and housing landscape
- Knowledge of and ability to connect with individuals experiencing mental health issues and/or substance use challenges
- Strong communication skills and appropriate professional boundaries
- Ability to work effectively in a fast-paced environment with diverse clients with varied backgrounds and lived experiences
- Proficiency with computers databases and case documentation systems
- Specialized experience certification or training in relevant fields (e.g. mental health substance use public health SOAR) strongly preferred
- Strong commitment to ending chronic homelessness in Washington D.C.
EEO Statement: Miriams Kitchen is an equal opportunity employer. We are committed to creating an inclusive and equitable workplace that reflects the diverse communities we serve. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic protected under applicable law. We strongly encourage candidates from historically marginalized backgrounds to apply.
Required Experience:
Manager
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
About Company
Miriam's Kitchen is a registered nonprofit organization working to end homelessness in Washington, D.C.
