Continuous Quality Improvement Specialis

Agency

Dept of Health and Human Services

Division

Aging and Adult Services

Job Classification Title

Human Services Program Consultant III (NS)

Position Number

Grade

NC16

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.

Description of Work

The Continuous Quality Improvement Specialist (CQI-S) has the responsibility for monitoring training and providing or arranging technical assistance to the county for ensuring the aging and adult services programs are operated in accordance with Federal and State laws and policies and rules adopted by the Social Services Commission. These programs include Adult Protective Services (APS) Guardianship Special Assistance In Home Program (SAIH) Adult Placement and Individual and Family Adjustment Services. Each Continuous Quality Improvement (CQI) Specialist will serve 14-16 counties. APS and Guardianship are critical programs that are governed by NC General Statutes (GS) 108A and 35A. NC is seeing a rapid growth in the number of APS reports made to each county and the number of individuals who are in need of a guardian. The Special Assistance in Home Program is mandated by NC Session Law 1999-237 and is codified in NC GS 108A. Oversight of this program is critical for ensuring compliance with law and policy as well as compliance with the TCL Agreement. The rules and regulations for administration of Adult Placement Services have been adopted by the Social Services Commission based on its authority in NC GS 143B-153; and are filed at 10 NCAC 42A under the provisions of the Administrative Procedures Act. Adult Placement Services are mandated through the North Carolina Social Services Block Grant Plan under the provision of G.S. 143B-l0. Many Aging and Adult Services Programs delivered by county DSSs are mandated by the Social Services Block Grant Funding Plan (these are Federal funds administered by North Carolina and the plan is ratified by the General Assembly). In addition this position will be responsible for working with the county in improving their program and directing the CQI process on and off-site consultation coaching review of records review of data related to performance measures and other metrics and building professional relationships to improve outcomes for adults children and families while remaining in compliance with federal regulations North Carolina General Statutes and Administrative Rules and policies.

Knowledge Skills and Abilities/Management Preferences

THIS IS A TIMELIMITED POSTION ENDING MARCH 312027

Salary Range: $55823 - $97389

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

• Advanced knowledge of the Aging & Adult Services programs in North Carolina
• Consultative or supervisory experience in Adult Services Programs to include: Adult Protective Services Guardianship and Special Assistance In-Home
• Effective communications
• Accurate decisions and problem solving; coaching leadership
• Analytical thinking and resource management; attention to detail
• Establish and maintain positive working relationships
• Respond effectively to questions and comments

This position is 100% federally funded.

This position will close at 11:59 p.m. the night before the end date.

The Division of Aging works to promote the independence and enhance the dignity of North Carolinas older adults persons with disabilities and their families through a community based system of opportunities services benefits and protections.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees.

Visit website forState Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy which consists of complying with all federallaws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

In accordance with the Governors Executive Order 303 our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.
• If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be must be submitted by 5:00 PM on the closing date.
• Applicantsmaybe subject to a criminal background check. All candidates selected for positions considered Positions of Trustwill besubject to a criminal background check.
• Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service please visit the NACES membership website at Credit Verification

  Degrees must be received from appropriately accredited institutions. Transcripts degree evaluations and cover letters may be uploaded with your application.

  Veterans and National Guard Preference

  • Applicants seeking Veterans Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
  • Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.
  • Applicants who are former members of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

  ADA Accommodations

  Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment DHHS will ensure that people with disabilities or known limitations covered by the PWFA are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

  CONTACT INFORMATION:

  If there are any questions about this posting please contact Talent Acquisition at. Resumes will not be accepted in lieu of completing this application.

  Minimum Education and Experience

  Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

  Masters degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience; or Bachelors degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience; or an equivalent combination of education and experience.

  EEO Statement

  The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

  Recruiter:

  Lisa M Sasser

  Email: