Associate Eligibility Specialist Navigator

COMPENSATION:

Hiring Range:$22.49- $24.17 USD Hourly

Compensation will bedeterminedbased on educationexperienceand skills.

BENEFITS:

Please note that the employment status is Limited part time (Fixed-Term) withan anticipatedassignment end date of February 2027 and is not eligible for a benefits package.

ESSENTIAL DUTIES:

The Associate Eligibility Specialist Navigatoris responsible for:

• Serve as the first point of contact for customers in the lobby providing a welcoming customer-centered experience while co-managing daily lobby flow and prioritizing walk-in needs.

• Guide customers through lobby navigation including check-in for appointments use of kiosks and information windows completion of applications scheduling interviews and accessing online services.

• Provide general program information for public and medicalassistanceprogramsforms and document checklists; ensureappropriate documentsand resources are readily available to the public.

• Assistcustomers withsubmittingapplications uploading documents and ensuring applications are complete enough to be routed for eligibility processing (without making eligibility determinations).

• Provide customer education and support to navigate through programmatic changes and requirements for public and medicalassistanceprograms including SNAP Medicaid ColoradoWorksand Adult Financial programs.

• Triage walk-in requests byidentifyingcustomer needs and alertingappropriate stafffor face-to-faceassistance interviews or complex case issues.

• Scan and upload customer-provided documents into the workflow management system and route them appropriately to supporttimelyprocessing.

• Identifyand report requests for medical accommodations languageassistance or other access needs to the designated supervisor and coordinate support as needed.

• Make referrals to internal programs community partners andadditionalagency services based on customer needs.

• Maintain awareness of lobby safety customer flow and wait times escalating concerns or issues to leadership asappropriate.

• Work in a fast-paced high-volume lobby environment requiring strong multitasking communication and organizational skills whilemaintainingprofessionalism accuracy and compliance with county and state policies.

• Other duties as assigned.

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click apply for that reason we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

Education:High School DiplomaGEDor equivalent certificate.

*Note: An equivalent combination of education and experience is acceptable.

Preferred knowledgeskillsand abilities:

• Minimum of one year of experience in a high-volume customer-facingor administrative environment (such as front desk reception call center or public service setting).

• Experience using CBMS or the ability to quickly learn and navigate multiple computer systems databases and workflow tools in a public-facing environment.

• Experience in roles requiringa high levelof accuracy when handling customer information documentation and data entry.

Skills attributes and that would lead to success in this role include:

• Strong customer service and critical-thinking skills with the ability to assess customer needsprovideclear guidance and route requests appropriately in a busy lobby environment.

• Excellent attention to detail and organizational skills including the ability to pause and resume tasks accurately after frequent interruptions.

• Ability to multitask and prioritize competing demands whilemaintainingprofessionalism accuracy and a calm presence.

• Strong follow-up and communication skills to ensure customer needs are addressed and work is routed correctly.

• Demonstrated commitment to public service and a passion for making a positive difference in the lives of customers and the community.

Additional Job Information:

• Criminal History and MVR Background Checks arefor every position.

• A valid Colorado drivers license is required for positions that drive on County Business in either a county or personal vehicle shall have a Colorado Drivers license within 30-days of hire or beginning to serve as an intern or volunteer.

• Offer of employment is contingent upon successful completion of criminal history motor vehicle report education verification and/or references.

• In any materials yousubmit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

• All Jefferson County Employees must apply through their internal profile.

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. Forassistancewith applications interviews or other hiring-related accommodations contact. This contactis for accommodation requests only and cannot provide application status updates.