Appointment Center Supervisor
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Job Location:
Weston, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
At Cleveland Clinic Health System we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence pushing the boundaries and transforming the patient experience every day.
We all have the power to help heal and change lives beginning with our own. Thats the power of the Cleveland Clinic Health System team and The Power of Every One.
Job Title
Appointment Center Supervisor
Location
Weston
Facility
Krupa Center Weston
Department
Crp Referring Physician Team-Clinical and Operational Improvement
Job Code
000113
Shift
Days
Schedule
8:00am-5:30pm
Job Summary
Job Details
Join Cleveland Clinic Weston Hospitals team of caregivers that remain on the leading edge of technology and education all while consistently providing patient-centered healthcare. As part of Cleveland Clinics Florida region Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
As the Appointment Center Supervisor you will supervise employees and the technical and administrative functions of the assigned group. You will act as a technical resource for team members. Implements goals consistent with assigned clinical and non-clinical units to achieve goals.
A caregiver in this position worksMonday through Friday from 8:00am to 5:00pm.
A caregiver who excels in this role will:
- Oversee day-to-day Appointment Center operations and workflow.
- Supervise and support employees in daily operations staffing coverage and scheduling.
- Approve and manage paid time off and leave requests while ensuring appropriate cross coverage.
- Provide leadership coaching and ongoing training including orientation and education for new and existing staff.
- Monitor performance using Symposium TRACE and call observation tools to assess readiness talk time idle time system issues and customer service quality.
- Deliver real-time feedback coaching recognition and corrective action in response to performance trends.
- Assign and monitor web and EPIC MyChart appointments and track pending reports.
- Analyze workflows and procedures to identify and implement improvements in efficiency quality and effectiveness.
- Prepare and review employee performance reports using customer service monitoring and system data.
- Support hiring onboarding performance evaluations and corrective action processes in accordance with organizational policy.
- Collaborate with internal departments to resolve scheduling registration authorization and customer service issues.
- Promote a positive team environment by encouraging engagement morale and professional development.
- Assist leadership in developing and updating policies and procedures in collaboration with other departments
Minimum qualifications for the ideal future caregiver include:
- Customer service patient registration scheduling insurance verification and authorization experience.
- Knowledge of supervision training/development and public relations practices
- Previous supervisory experience in medical office or hospital setting.
- Requires critical thinking skills decisive judgment and the ability to work with minimal supervision.
- Must be able to take appropriate action in a stressful environment.
Preferred qualifications for the ideal future caregiver include:
- Associates degree and/or bachelors degree (Additional years of experience may offset degree requirement)
Physical Requirements:
- Requires frequent walking from department to department: requires sitting at a work-station or desk; requires standing; work may include occasional pushing and/or pulling lifting and carrying objects weighing up to 20 lb. such as files documents and computer printouts.
- Work requires finger dexterity and eye hand coordination to operate a computer keyboard at a moderate skill level.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required for procedures.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment transfers and promotions are made upon the basis of the best qualified candidate without regard to color race religion national origin age sex sexual orientation marital status ancestry status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Required Experience:
Manager
Key Skills
- Sales Experience
- Door-to-Door Experience
- B2B Sales
- Time Management
- Customer Service
- Cold Calling
- Outbound Sales
- Inside Sales
- Telemarketing
- CRM Software
- Lead Generation
- Phone Etiquette
About Company
Lerner Research Institute is home to basic, translational and clinical research at Cleveland Clinic. Discover our groundbreaking science and education programs.
