Secretary Associate Legal Supervisor

If you are a current State of Maine employee please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the States career page and indicate on the application that they have previously worked for the State.

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Department of Labor - Division of Administrative Hearings

Job Class Code:0053
Grade: 19 (Administrative)
Salary: $20.23-$29.14/Hourly
Location: Augusta

Opening Date: February 18 2026

Closing Date: March 4 2026

Are you a leader with a passion for organization and efficiency The Maine Department of Labor is seeking a Secretary Supervisor to lead our administrative team ensuring seamless operations and top-notch this key role youll oversee recruitment training workflow optimization and performance management while playing a crucial role in enhancing our divisions effectiveness. If youre ready to make a meaningful impact while guiding a dedicated team we want to hear from you!

Primary responsibilities include:

• The position will make decisions over the assignment of work to the clerical support staff determine coverage needs and staff schedules within the work unit. The position will provide procedural training to and assess the performance of supervised staff and develop remedial actions when needed to ensure staff have the knowledge needed to perform their work accurately and in a timely manner.

• This position will assess the effectiveness of the clerical support work methods and processes used within the division and recommend develop or implement procedural changes to improve workflow quality operational effectiveness and organizational efficiencies.

• This position will act as a troubleshooter for the Division Director and Senior Hearings Examiner to keep them informed of work issues requiring attention rising backlogs or potential customer relations issues that may arise.

• This position will act as an intermediary with clients/customers when issues arise requiring the need for supervisory intervention.

• This position will develop and execute plans to deal with any backlogs of administrative work when they occurespecially during periods within or following economic downturns.

• This position will represent the Division in inter-division meetings having to do with Bureau-wide topics such as staffing of phones standardized email and physical mail messaging as well as other operational needs.

• Participate in recruitment efforts to find hire and train administrative replacements when clerical support vacancies occur.

Skills or knowledge required:

• Knowledge of supervisory principles methods and techniques.

• Advanced clerical process knowledge and skills

• Ability to plan assign work to train and assess the performance of support staff

• Ability to work within timelines and schedules

• Ability to use discretion and judgment in providing information and making decisions.

• Ability to listen to and understand information and ideas presented.

• Ability to assign work assignments in a balanced fashion but also appropriate with the classification of the incumbent

• Ability to maintain confidentiality as the work deals with highly sensitive and confidential information including PII of clients

• Ability to understand and implement complex oral and written instructions.

• Ability to initiate coordinate implement and evaluate activities

• Ability to coordinate and integrate the work activities and resources effectively in collaboration with other upstream and downstream operations of the bureau to achieve program goals

• Ability to effectively interact with others of widely divergent backgrounds interests and viewpoints.

• Ability to evaluate the work of direct reports in accordance with the states performance management and appraisal system and collective bargaining agreements.

• Ability to delegate work and effectively coach employees.

• Ability to adapt processes/procedures to meet new or changing work requirements.

• Ability to effectively plan and adjust work coverage and assignments to meet unexpected changes in workload volumes (usually in response to changes in the economy)

• Ability to understand and promote management goals as they affect daily and long-term operations.

• Knowledge of or ability to learn how to use software and the ReEmployME production system technology.

• Basic knowledge or understanding of administrative appeal processes.

• Knowledge of customer service principles and methods

• Ability to communicate effectively both verbally and in writing

Minimum qualifications:

Contact information:

Questions about this position should be directed to Christopher Gagne

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.

• Health Insurance Coverage The State of Maine pays 85%-95%of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find the premium costsfor you and your family including the percentage of dependent coverage paid by the State.

• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).

• Retirement Plan The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA or 18.91% for Confidential employees.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.