Every other weekend rotation
The Business Office Coordinator supports the delivery of quality services and the financial goals and objectives
of the organization through administration of select financial and daily human resources and hospitality services
of the community. This position is responsible for accurate and efficient processing of assigned tasks.
The Business Operations Coordinator is responsible for providing exceptional customer service utilizing
courtesy dignity and respect in all the following responsibilities:
Ensures the highest level of customer service and hospitality throughout the community
Performs various community related accounting functions and data entry including accounts payable
accounts receivable ACH transfers daily deposits and posting cash to resident accounts
Compiles resident file after Residency Agreement is signed
Corresponds with families fiduciaries and long-term care insurance as needed
Serves as HR contact for team members in community under the guidance and assistance of Corporate
Human Resources
Conducts reference and background checks on potential candidates for hire
Performs onboarding functions for new team members including new hire documents ordering
business cards and nametags and ensuring that online training is set up and completed
Provides backup coverage for front desk Concierge during breaks
Assists with nursing scheduled and resident chart audits
Education & Experience
Minimum of two years relevant experience required preferably in the senior services industry
Strong IT and computer experience to include Microsoft Suite of products
Demonstrated competencies in human resource management staff development and management
problem resolution
Associates Degree in Accounting and/or equivalent related experience
Knowledge Skills & Abilities
Knowledge of HR practices policies laws and regulations a strong plus
Possess compassion for and commitment to hospitality service and excellence in elderly care
Ability to effectively communicate with residents families team members vendors and general public
Maintain an extremely professional appearance and demeanor
Excellent time management and problem-solving skills
Strong organizational and follow-up skills with the ability to manage multiple priorities
Exceptional commitment to customer service team member and resident wellbeing
Required Experience:
IC
The Waters are exceptional senior living communities located in Minnesota, Pennsylvania and Wisconsin. Learn more about The Waters Way.