Principal Consultant Genesys Cloud Budapest, Hungary
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Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Role - Principal Consultant
Technology Genesys Cloud
Location Infosys Hungary
Compensation Competitive (including bonus)
Job Description
Today the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys we assure that your career will never stand still we will inspire you to build whats next and we will navigate further together. Our journey of learnability values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
In the role of Principal Consultant you will anchor the engagement effort for assignments all the way from business process consulting and problem definition to solution design development and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes deliverables. As a thought leader in your domain you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives client training in-house capability building. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Required
Overall 15 Years of experience in IT services.
Technical expertise with Genesys Cloud Java SIP Webservices
Experience in Architecting and implementing contact centers based on Genesys Cloud with backend development and secure integrations including integrations with 3rd party systems
Experience in converting complex business requirements into tailored technical designs with gap and feasibility analysis
Experience in Contact center applications Automation such as IVR and CTI validations using Cyara/hammer Jenkins data push from WFM like skills group details to CC application
Strong contact center domain knowledge including different metrics that are handled in Contact center
Experience in using SDK of Genesys cloud and APIs
Experience in Genesys cloud Architect tool scripts integration trunks users and features configuration for both Inbound and outbound in Voice and Non-voice area.
Experience working in Agile Methodologies such as XP Scrum or Kanban.
Preferred
Certification in Genesys Cloud CX: Developer/Professional Certification is an advantage
Experience in intelligent routing configurations predictive engagement and messaging configuration in Genesys cloud
Experience in developing Voice Email Chat and Social Media Channels
Good knowledge in SIP encodings communications protocols Telephony integration certificate and key handling.
Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
High analytical skills
A high degree of initiative and flexibility
High customer orientation
High quality awareness
Excellent verbal and written communication skills
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Technology Genesys Cloud
Location Infosys Hungary
Compensation Competitive (including bonus)
Job Description
Today the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys we assure that your career will never stand still we will inspire you to build whats next and we will navigate further together. Our journey of learnability values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
In the role of Principal Consultant you will anchor the engagement effort for assignments all the way from business process consulting and problem definition to solution design development and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes deliverables. As a thought leader in your domain you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives client training in-house capability building. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Required
Overall 15 Years of experience in IT services.
Technical expertise with Genesys Cloud Java SIP Webservices
Experience in Architecting and implementing contact centers based on Genesys Cloud with backend development and secure integrations including integrations with 3rd party systems
Experience in converting complex business requirements into tailored technical designs with gap and feasibility analysis
Experience in Contact center applications Automation such as IVR and CTI validations using Cyara/hammer Jenkins data push from WFM like skills group details to CC application
Strong contact center domain knowledge including different metrics that are handled in Contact center
Experience in using SDK of Genesys cloud and APIs
Experience in Genesys cloud Architect tool scripts integration trunks users and features configuration for both Inbound and outbound in Voice and Non-voice area.
Experience working in Agile Methodologies such as XP Scrum or Kanban.
Preferred
Certification in Genesys Cloud CX: Developer/Professional Certification is an advantage
Experience in intelligent routing configurations predictive engagement and messaging configuration in Genesys cloud
Experience in developing Voice Email Chat and Social Media Channels
Good knowledge in SIP encodings communications protocols Telephony integration certificate and key handling.
Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
High analytical skills
A high degree of initiative and flexibility
High customer orientation
High quality awareness
Excellent verbal and written communication skills
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Required Experience:
Staff IC
Key Skills
- Enterprise Software
- SAP Warehouse Management
- AWS
- Solution Architecture
- SAP EWM
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- Enterprise Sales
- Pre-sales
- Management Consulting
- Oracle
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
