Customer Service Representative
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Takealot Fulfilment Solutions (TFS) a division of Takealot Online (RF) (Pty) Ltd is looking for a highly talentedCustomer Service Representative to join our team in Cape Town at Montague Gardens.
Join Our Mission at Takealot Fulfilment Solutions We Are TFS
Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30 million orders annually empowering businesses and driving economic growth.
Who Were Looking For:
Innovative ambitious individuals ready to shape the future of e-commerce logistics. At TFS Uniquely You meets Powerfully Us where your individuality strengthens our collective mission.
This position will report to the Customer Service Manager: M24 Logistics.
Role overview
In this role you will be responsible for resolving customer queries meeting ServiceLevel Agreements (SLAs) compiling reports and resolving complaints in a timelymanner. Proficiency in Customer Relationship Management (CRM) systems isessential.
The requirements for the role are:
Matric.
Additional qualifications in logistics business administration or a related fieldare a plus.
Minimum of 2 years of experience in a customer service role within a logisticsenvironment.
Your responsibilities will include:
Efficiently handle and resolve customer inquiries via phone email and othercommunication channels.
Ensure all queries are addressed promptly and accurately.
Adhere to and meet established Service Level Agreements (SLAs) to ensuretimely and effective customer service.
Prepare and compile various reports as requested by management.
Address and resolve customer complaints in a timely and professionalmanner. Follow up with customers to ensure satisfaction and preventrecurrence of issues.
Utilise CRM systems to manage customer interactions track issues andmaintain detailed records of customer communications.
Work closely with other departments including operations and sales toensure seamless service delivery and resolve any logistical issues.
Identify opportunities for process improvements and contribute to thedevelopment of best practices in customer service.
The required competencies are:
Order Capturing on SAP: Accurately capture and process orders on SAPensuring all details are correct and aligned with client expectations.
Attention to Detail: High level of accuracy is essential to avoid processingerrors and delays.
Critical Thinking: Ability to assess situations identify discrepancies andapply sound judgment to resolve issues efficiently.
Excel Proficiency: Must be confident working with multiple spreadsheets andhave strong Excel skills (e.g. filtering formulas VLOOKUP pivot tables).
Thrives Under Pressure: Able to remain focused organised and efficientwhen working in high-pressure or fast-paced environments.
Communication Skills: Clear and professional communication both writtenand verbal is essential when dealing with internal teams and clients.
Be part of the extraordinary. Be part of TFS.
Why Join TFS:
- Purpose-driven impact: Transform lives through logistics innovation
- Advanced technology: Work with cutting-edge systems in a fast-paced environment
- Career growth: Thrive in an agile space that champions continuous improvement
- Inclusive culture: Your unique perspective drives extraordinary results
At TFS your growth is our growth. Youll be joining a team powered by Takealot Groups core values.
More than just a job we offer:
A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable scalable solutions that make a difference across South Africas e-commerce landscape.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
South Africa's leading online store. Fast, reliable delivery to your door. Many ways to pay. Shop anything you can imagine: TVs, laptops, cellphones, kitchen appliances, toys, books, beauty & more. Shop the mobile app anytime, anywhere.
