Front Desk Agent

Position Type: Full time

Compensation: $18.75 - $24 per hour

Location: The Heid Lofts by Reside A Wyndham Residence - 325 N. 13th Street Philadelphia PA 19107

Schedule: Schedule will vary to accommodate business needs and will be posted in advance. *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.

About Us:

Reside is an industry leader in the alternative-accommodations industry designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

About the job:

The Front Desk Agent is responsible for delivering attentive courteous and efficient service to all guests during check-in throughout their stay and at checkout. This position ensures the accuracy of guest billings reconciles financial transactions and supports property operations by maximizing room revenue and occupancy. The role requires excellent communication organizational and problem-solving skills as well as flexibility to work various shifts including overnights.

What youll be doing:

• Greet welcome and assist guests in a friendly and professional manner throughout their stay.
• Handle all check-ins checkouts and reservation processes accurately and efficiently.
• Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data.
• Review and compile management reports guest billings and ledger transactions in a timely manner.
• Respond promptly to guest inquiries regarding services facilities and local attractions.
• Maintain proper operation of front desk systems and ensure adherence to property standards.
• Follow all cash handling credit and audit procedures in accordance with company policies.
• Maintain a clean and organized work area and ensure front desk and lobby standards are met.
• Attend all required meetings and training sessions maintaining compliance with Reside standards.
• Support porterage and guest service functions when needed to exceed customer expectations.
• Communicate effectively with all departments to ensure guest satisfaction and operational efficiency.
• Report maintenance issues or safety hazards to the supervisor other duties as assigned by management.
• To support our goal of exceeding customer expectations the role may include acts of porterage for customer arrivals requests or service resolutions.

Supervisory Responsibilities:

• This position does not supervise any employees.

• May also provide cross-training for staff.

Travel:

• This position could require minimal travel up to 5% of the time.

About you:

What youll bring:

• High School diploma or equivalent required college coursework in hospitality or a related field preferred or equivalent experience.
• One year of experience in a hotel front office or related field preferred (overnight auditing experience a plus).
• Computer proficiency required; experience with front office or property management systems preferred.
• Customer service experience strongly preferred.

What we are looking for:

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in handling financial transactions.
• Ability to prioritize tasks and work independently or as part of a team.
• Proficiency in basic arithmetic and comfort with financial data.
• Problem-solving and critical thinking skills with the ability to anticipate guest or operational needs.
• Professional appearance and demeanor consistent with company standards.
• Ability to maintain confidentiality of sensitive information.
• Willingness to cross-train and assist in other operational areas as needed.

Work Environment:

This role operates in a professional hotel setting primarily at the front desk or in the lobby area. The position requires interaction with guests management and other staff with varying noise levels and pace depending on occupancy. Overnight agents work in a quieter environment with increased focus on financial reconciliation and reporting.

Physical Demands:

• Flexible and long hours may be required including weekends holidays and overnight shifts.
• Light to sedentary work occasionally exerting up to 20 pounds of force and/or up to 10 pounds frequently to lift or move items.
• Must be able to stand or sit for extended periods and perform repetitive tasks using computers and office equipment.

Total Rewards:

Whats in it for you:

• Competitive Pay
• Commuter benefits
• Medical Dental and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly and Annual Success Share Bonus
• Paid Volunteer and Charitable Match Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program

The Fine Print:

Work Authorization:

The employee must be legally authorized to work in the United States.

EEO Statement:

Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races national origins genders gender identities or expression political affiliations religions sexes sexual orientations veteran statuses disabilities and ages to join us.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job but to describe the general nature of the job and a reasonable representation of its activities. Duties responsibilities and activities may change at any time with or without notice.

Employment Verification:

In compliance with the Immigration Reform and Control Act of 1986 any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce.

Background Checks:

Where permitted by law as part of our hiring process we perform comprehensive background checks on all potential employees. These checks include verifying employment history checking references and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.

Reside is a drug-free workplace.

*Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.

Required Experience:

Unclear Seniority