Maintenance Technician

About the Company
Were a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea weve grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isnt just our advanced technology or high property standards but our culture of doing things the right way building trust and supporting each other as a team. When you join Casago youre not just taking a jobyoure becoming part of a company that values your contributions invests in your growth and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

About This Job

As a Maintenance Technician youll travel between multiple vacation rental properties daily performing general repairs preventative maintenance and troubleshooting issues like appliances HVAC plumbing and wifi to ensure guests and owners have exceptional experiences. This role involves coordinating with third-party vendors participating in on-call coverage for urgent issues and maintaining company standards for guest satisfaction and efficiency. Perfect for someone who enjoys variety problem-solving and takes pride in keeping properties in top condition while providing excellent customer service.

Compensation

• $26 - $28 / hour. Actual pay will vary based on a candidates skill experience education and/or location.
• Up to $100 per month car allowance for eligible employees.
• More benefits and company perks information below.

Essential Job Functions

• Complete maintenance tasks and projects as assigned traveling between multiple worksites each day within the assigned market.
• Create a welcoming environment for our guests and owners by ensuring our homes are well maintained with general repairs preventative maintenance and inspections.
• Respond to guest issues regarding maintenance as needed including but not limited to appliance troubleshooting cable/wifi troubleshooting basic HVAC repair and light plumbing.
• Coordinate completion of owner-approved maintenance through creation and delegation of maintenance and housekeeping tickets.
• Negotiate and maintain working relationships with third-party vendors.
• Meet and maintain company standards and metrics such as guest or owner satisfaction accuracy efficiency and annual cost.
• Be part of an on-call coverage rotation within the maintenance team to address urgent issues.
• Establish and maintain open and regular communication and collaborative relationships with team members and management team.
• Be available and willing to assist your colleagues and management team and provide cross-coverage in other roles as needed to address urgent issues.
• Maintain hot tubs as needed - we offer on-site training.
• Collect and remove trash and debris.
• Ensure follow through on assigned maintenance tasks using in-house assignment systems and respond to time-sensitive maintenance needs.
• Coordinate with third-party service providers.
• Other duties as assigned because every day is different in hospitality!

Skills Qualifications

• Experience working in hotel hospitality vacation or similar industry is highly preferred.
• 2 years of basic property maintenance experience is highly preferred.
• Working knowledge of basic appliance repair electrical systems plumbing repair HVAC repair painting and carpentry skills
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps tablets and various software platforms.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Highly responsive and reliable.
• This role involves frequent travel between worksites so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable self-motivated and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to peopleonline or in personand being able to share information in a way thats clear thoughtful and represents the company in a positive way always.

Workplace Environment Physical Requirements

• Work may take place indoors or outdoors in a variety of settings including private homes resorts offices and laundry facilities often in varying weather conditions.
• Were in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings evenings weekends and holidays. We require flexibility to support this.
• Reliable transportation required.
• Regular travel within the locally assigned market and / or region.
• Ability to move freely (balancing climbing crawling driving squatting standing stooping walking bending pushing pulling reaching and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Benefits Perks

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit ourcareers pageto review our full benefits offerings

Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession use or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation a valid drivers license and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid drivers license be at least 21 years of age and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening country dependent.