CN Apps Systems Eng Pre & Post Sales

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Summary

Job Description

Essential Responsibilities:

• Provides technical support for the development and implementation of complex products/applications/solutions in the medical imaging system specific knowledge of X-Ray medical imaging products required.
• Uses in-depth product knowledge toprovide technical expertise to sales staff and the customer.
• May create detailed design and implementation specifications for complexproducts/applications/solutions in the imaging chain.
• May provide consultation to prospective users and/or product capability assessment and validation.
• Provides highly visible customer support through on-site visits as well as overseeing any necessary diagnoses troubleshooting service and repair of DR Cardiac RF C-arm Dental and CT system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers needs and clarifies if the responsibility for problem resolution.
• Collect Customers Complaints and keep the information updated.
• Update spreadsheets databases and inventories with statistical information.
• Issue RMA and guide the customer to return the defect.
• May take on additional responsibilities within local area as needed.

Directions (HR Manager- review job requirements and edit as necessary)- delete italics words as to be used only as a guide.

Employee must be able to meet the following requirements with or without an accommodation.

• (very heavy heavy medium light or sedentary) work that will (frequency: occasionally 1-33% Frequently 34-66% Constantly 67-100%) require employee to lift/move up to lbs. and (frequency: occasionally 1-33% Frequently 34-66% Constantly 67-100%) lift more than lbs. to greater than lbs.
• Lifting carrying pushing pulling or moving heavy equipment and/or supplies . (frequency: occasionally 1-33% Frequently 34-66% Constantly 67-100%)
• Reaching (above below or above and below) the shoulder (frequency: occasionally 1-33% Frequently 34-66% Constantly 67-100%).
• Above-average agility and dexterity with the ability to hold grasp and manipulate small parts and use hand and power tools . (frequency: occasionally 1-33% Frequently 34-66% Constantly 67-100%).
• Wear personal protective equipment (PPE) and handle physical exertion such as long periods of standing walking bending crouching stretching reaching repetitive motion or similar activities.
• Work environments includes: (exposure to chemicals electrical current proximity to moving mechanical parts repetitive hand motion open flame working from heights cold environment hot environment uneven surface fumes).
• Travel to sites. Valid drivers license. (if need on job profile)

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All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.