Guest Relation Supervisor
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team addressing guest inquiries and concerns and maintaining high service standards throughout the hotel.
Key Responsibilities:
- Team Leadership: Supervise and train the guest relations team to provide outstanding service to all guests.
- Guest Interaction: Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.
- Feedback Management: Collect and analyze guest feedback to improve services and address concerns proactively.
- Coordination: Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
- VIP Services: Manage special arrangements for VIP guests including personalized services and amenities.
- Reporting: Maintain records of guest interactions and prepare reports for management.
Qualifications :
- Bachelors degree in Hospitality Management or a related field.
- Previous experience in a guest relations or customer service role preferably in hospitality.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in multiple languages is a plus.
Additional Information :
- Fast-paced hotel restaurant environment.
- Standing for extended periods.
- May be exposed to varying temperatures and noise levels.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Marketing Communication
- IT Project Management
- Customer Service
- Agriculture
- Adobe Indesign
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
