Performance and Quality Officer

Performance and Quality Officer

31750.41

Cambridge

Full Time/ Permanent

35 hours a week Monday to Friday 09:00-17:00

Hybrid working (working from home/ minimum 1 day per week at head office based in Histon)

We are looking for Performance and Quality Officer to join our warm and friendly Property Services Team.

A key part of this role is to assist the Compliance Manager with the administration of performance information and support the delivery of CHS repairs and maintenance and compliances programmes as well as help us to continuously improve our services.

Additional job responsibilities but not limited to:

• To support the Compliance Manager in the management and use of the asset and housing management databases ensuring data is accurate and up to date.
• To assist with providing performance information highlighting performance issues to the Compliance Manager (and where required Performance and Quality Manager the Asset Manager and Contracts Manager (Responsive)) with the operation of the contracts ensuring that this leads to improvementsin service delivery.
• To assist with the data collection processes analysis and reporting of performance information and management information for Property Services.
• To assist with the validation processes of performance data from service providers ensuring that the processes are robust and as transparent as possible.
• To attend regular meetings with contractors producing meeting notes and associated actions.
• Ensure that customer complaints are handled in line with CHS policy providing timely responses and effective outcomes.
• Ensure payments are made to suppliers within agreed terms of the contract investigating invoice queries as necessary.

• Escalate issues of noncompliance immediately.

To be successful in this role you will need to have:

• Previousexperience of working in an administrative role.
• Knowledge of Windows-based IT packages including Word and Excel.
• Excellent communication skills both verbal and written.

• You will have the ability to deliver against agreed objectives and excellent prioritisation skills.

About Us

CHS is all about people; the 7000 people living in our affordable homes the 2000 people who rely on our care support and communityinvestment services each year and our 400 people who deliver our high-quality services.

We welcome candidates from diverse backgrounds reflecting the communities we serve who can apply their experiencefrom different sectors to this demanding role and who can support our commitment to be a diverse and inclusive organisation.

Benefits

• Employee discount scheme (retail leisure gym membership and fitness equipment)
• Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
• Employee Assistance Programme
• Cycle to work scheme (salary sacrifice)
• One day off a year to volunteer for a charity of your choice
• 30 days holiday increasing to 35 days per annum inclusive of bank holidays (pro rata for part-time staff) depending on length of service
• Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)
• Company sick pay
• 58p per mile business mileage allowance
• Refer a friend scheme (250)
• Contributory pension scheme which both you and CHS contribute to
• Enhanced maternity and paternity leave
• Flexible Working Policy
• Full induction
• Comprehensive free training and development opportunities with paid time off
• Free onsite/nearby parking
• Hybrid Working Policy
• Flexitime

Closing date:midday Thursday 11 December 2025

Interviews will be held on: Thursday 18 December 2025

For more information or for an informal chat please contact Mel Bennett on

PLEASE NOTE UNFORTUNATELY WE DO NOT PROVIDE VISA SPONSORSHIP

Founded in 1927 Cambridge Housing Society (CHS) is an independent housing association with over 3000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes specialist supported housing and a range of community support services.

Our Purpose
We are here to enable people to flourish by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support.