Program Assurance Coordinator
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Program Assurance Coordinator
Full Time
$37.93
Location: Mayfield
Inclusive Employment Australia
Why Join Castle
At Castle weve been opening a world of possibilities for over 30 years. We support people with disability injury or illness to build meaningful lives through inclusive employment and community connection. As we strengthen our quality and compliance framework this new role is key to ensuring our services remain accurate compliant and high performing.
Were not just a workplace were a team thats genuine we look on the bright side we never give up and we celebrate the wins.
Make a Real Impact
As a Program Assurance Coordinator youll play a critical role in safeguarding service quality and compliance across Castles operations. Youll monitor claims and placements support audits and provide governance oversight to prevent risk and maintain contractual integrity.
Your Day-to-Day Will Include:
- Governance & Oversight Monitor ongoing support servicing identify risks early and escalate issues promptly.
- Claims Management Lodge OS claims accurately and on time and provide coverage for claims and placement support.
- Risk Monitoring Track high-value claims and at-risk placements implementing early intervention strategies.
- Audit & Quality Assurance Support internal audits identify gaps and drive continuous improvement in compliance.
- System Support Provide practical guidance on CRM and service delivery systems troubleshoot issues and recommend enhancements.
Whats On Offer
- Award Rate: Competitive salary aligned with experience and responsibilities
- Salary Packaging: Maximise your take-home pay with up to $18550 in tax-free benefits
- Tools of the Trade: Laptop and phone provided
- Supportive Culture: Inclusive values-driven team with a strong sense of purpose
- Growth: Opportunities to develop your skills in compliance governance and quality assurance
What Youll Need to Succeed
Were looking for someone whos detail-oriented proactive and passionate about quality and compliance. If you dont meet every requirement we still encourage you to apply we value motivation and alignment with our values.
- Relevant tertiary qualification or 3 years experience in compliance claims or quality assurance
- Strong analytical skills and ability to interpret data from multiple sources
- Experience with business systems and government data platforms
- Excellent communication and stakeholder engagement skills
- Ability to work independently and exercise initiative
Essential Requirements
- NDIS Worker Screening Check (or willingness to obtain
- Drivers licence and/or reliable transport
- Alignment with Castles Vision Purpose and Values
Ready to Make a Difference
Apply now with your CV and a cover letter outlining your experience and interest in the role.
For more information contact our HR team at
Castle promotes a workplace that actively seeks to include welcome and value the unique contributions of all people. We encourage people with disability Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.
Required Experience:
IC
Key Skills
- Project / Program Management
- Program Management
- Developmental Disabilities Experience
- Organizational skills
- Data Collection
- Meeting Facilitation
- Utilization Review
- Administrative Experience
- Program Development
- Public Speaking
- Supervising Experience
- Social Work
