Service Operations Manager

• Lead service excellence across part of Melbourne with a global industry leader

• Great benefits and remuneration Base 12.5% superannuation & bonus

• Elevator your career by joining a global organisation with a strong focus on training safety and quality

At KONE we bring buildings to life.

Look around and youll see KONE in buildings everywhere. Through our technical expertise and digital connectivity we provide an essential service to communities around the world keep people moving no matter what.

Our work will take you in different directions.

We are seeking a highly motivated and experienced Service Operations Manager to oversee our lead part of service operations in Melbourne and surrounds managing thousands of elevators. This role is critical in ensuring outstanding customer satisfaction operational efficiency and business growth.

What will you be doing

• Lead and develop a high-performing service team across Melbourne

• Drive customer satisfaction through proactive engagement complaint resolution and service quality.

• Oversee field operations maintenance planning and compliance with safety standards.

• Develop and execute business plans budgets and market-driven strategies.

• Champion continuous improvement and digital acceleration initiatives.

What Were Looking For

• Bachelors degree in a commercial or technical field (or equivalent experience).

• Extensive experience in leadership roles within service operations facilities management or operations manager

• Preferably in elevator maintenance technical or related construction industries.

• Strategic and business acumen with a customer-first mindset.

• Analytical problem-solving and quality focus and ability to turn strategy into action

• Strong background in customer relationship management and service operations.

• Proven ability to coach inspire and lead teams toward achieving ambitious goals.

Theres so much more to KONE than you may realise.

• Enjoy career progression opportunities within a global organisation

• Be part of a global innovation leader committed to safety and sustainability.

• Work in a collaborative forward-thinking environment that values continuous learning.

• Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work

• Novated Leasing ability to purchase leave extra super annual bonus and a car space

• Grow with comprehensive learning and development programs covering a wide range of professional skills

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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