Product Operations Manager

Product Operations Manager

Why Euna Solutions

Euna Solutions delivers a suite of SaaS tools for publicsector organizations to streamline procurement budgeting payments grants and more. We aim to build trust transparency and operational efficiency across government and utility agencies. Our product suite serves thousands of agencies and supports critical public infrastructure.

Reporting to the Chief Product Officer the Product Operations manager enables our product leadership to scale: managing roadmaps ensuring operational discipline and fostering high execution velocity. This role is key to making product management more effective coordinated and responsive to market and internal needs.

Role Overview

As Product Operations Manager youll be the backbone of the product management function. Youll own the operational cadence roadmap process and internal tooling (e.g. Aha!) for Eunas product suite. Youll also lead and manage technical writers who produce product documentation release notes and user guides.

Youll ensure that product teams are well-aligned have clarity on priorities follow repeatable processes and maintain high-quality documentation to support internal and external stakeholders.

Key Responsibilities

• Oversee the roadmap planning process: drive product managers to deliverables for QBRs and executive team readouts.
• Serve as Aha! administrator: configure maintain and optimize workflows custom views dashboards integrations.
• Define and oversee product operational cadence: weekly meetings decision
• Track dependencies risks and cross-team alignment (e.g. UX engineering QA go-to-market).
• Facilitate communication of roadmap updates release changes and feature status across the organization.
• Lead a team of technical writers / content developers responsible for product documentation release notes user manuals API documentation etc.
• Ensure documentation is early maintained accurate and aligned with development cycles.
• Define key metrics for product operations effectiveness (planning accuracy documentation coverage stakeholder satisfaction).
• Monitor and report on product management operational health process bottlenecks and areas for improvement.
• Partner with Product Directors PMs and Product Owners to ensure process alignment and transparency.
• Drive clarity in roadmap shifts
• Develop and deliver training playbooks and onboarding materials for new product team members on process tooling and documentation practices.
• Lead change management efforts to roll out new product operations improvements or tooling changes.

Required Qualifications (Must-Have)

• 5 years in product operations product strategy program management or related operations roles in software / SaaS environments.
• Experience administering and managing product management tools (Aha! strongly preferred; Atlassian Jira Confluence etc.).
• Demonstrated success in establishing or scaling product development and operational processes (roadmapping prioritization release planning) in a fast-paced environment.
• Nice to have: Experience managing or working closely with technical writers or documentation teams setting standards and ensuring high-quality docs.
• Strong organizational skills attention to detail and ability to handle multiple moving parts and stakeholders.
• Excellent written and verbal communication skills; able to translate between technical and non-technical stakeholders.
• Data-driven mindset: able to define and monitor KPIs identify process improvements through metrics and feedback.
• Proven ability to influence without authoritarian controlcollaborative facilitative leadership style.

Preferred / Nice-to-Have

• Experience working on public-sector or government-facing software / SaaS.
• Familiarity with API documentation developer portals or SDK documentation practices.
• Exposure to localization accessibility regulatory or compliance documentation.
• Experience with agile development at scale and integrating product operations with agile frameworks (e.g. SAFe scrum of scrums).

What Youll Love About This Role & Working Here

• Youll have a high-impact seat at the intersection of strategy execution and content enabling product leaders and teams to operate more effectively.
• The role provides high visibility and cross-functional exposure across product engineering design and GTM functions.
• Youll build and lead documentation practices that influence both internal teams and external users.
• Work in a mission-driven environment where public-sector modernization and citizen trust matter.
• Join a culture that values growth collaboration and continuous improvement.

AI Mindset at Euna Solutions
We believe the future of work is human AI. At Euna Solutions we encourage our team members to leverage AI tools to enhance creativity efficiency and decision-making. Were looking for people who are curious about emerging technologies eager to experiment and committed to using AI responsibly to augmentnot replacetheir expertise.

If you enjoy exploring new ways to solve problems learning continuously and applying AI to make your work smarter and more impactful youll thrive here.

WhatItsLike to Work at Euna Solutions


At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.

Here are some of theperksthat Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend An extra-long weekend!Twice a year Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.

Flexible workday
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than3400organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit .

Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Required Experience:

Manager