Integrated Response Officer

About the Role

The Integrated Response Officer is responsible for coordinating & supporting inTouchs Prevention and Recovery initiatives aimed at community capacity building and culturally safe service responses in responding to family violence. The Prevention & Recovery Integrated Response Officer will have a pivotal role in building and maintaining strong relationships with Community Leaders and grass-roots community organisations to enable strong information sharing collaboration and place-based community knowledge drive the co-design and delivery of family violence responses. Ongoing insights into community and sector needs inform our initiatives advocacy and service model approaches.

As Integrated Response Officer your responsibilities include;

Coordination

• Inform and support the planning and implementation oversight of all program activities ensuring alignment with funding agreements policy objectives and organisational goals.
• Support and contribute to the implementation of monitoring and evaluation of Family Violence initiatives informed by the principles of Community Capacity Building Recovery Goals and the Trauma-Informed Community Capacity Building program.
• Supporting and delivering on the development and implementation of proactive community capacity building initiatives.
• Supporting external service partnerships to support the needs of clients and communities from a refugee and/or asylum seeker background.
• Develop program delivery plans and monitoring learning and reporting frameworks to ensure all program components are delivered on time within scope and iterate in response to feedback and learning.
• Monitor and report progress against service delivery targets and outcomes including client referrals program and training participation and evaluation metrics.
• Maintain up to date knowledge of relevant policies and frameworks that impact settlement.
• Support and contribute to the engagement of the NOOR Survivor-Advocates with internal and external stakeholders including monthly Advisory meetings.
• Support active participation of NOOR Survivor-Advocates in workshops advisory panels and governance roles to build their capacity.
• Report regularly on emerging themes activities and outcomes to inform areas for community engagement.

Stakeholder Engagement and Partnerships

• Develop and maintain partnerships with community-based organisations across each service delivery location building upon inTouchs Partnership Framework to foster collaborative relationships that support group facilitation community engagement and capability building initiatives.

Monitoring Reporting and Continuous Improvement

• Support and report on program outputs and outcomes including client referrals group participation partnership strength and the impact of community and sector engagements.
• Support reporting through required government systems demonstrating compliance with program impact and performance metrics

Other

• Incumbent will on occasions and in consultation be expected to conduct work outside normal business hours to support delivery of community engagement activities.
• Some travel regionally (Ballarat) may be required from time to time.

The benefits of working with us

Youll be part of a mission-driven organisation that is making a tangible difference in the lives of women from migrant and refugee backgrounds their families and their communities.

inTouch offers a supportive diverse and dynamic work environment where innovation passion and resilience are at the heart of what we do.

When you join inTouch you can expect a range of benefits designed to foster your professional growth and ensure your overall wellbeing including:

• A collaborative and nurturing team culture within a positive working environment fostering mutual support and continuous learning.
• Competitive salary plus packaging option.
• Hybrid office /working from home model.
• 5 weeks Annual Leave.
• Ongoing training career progression and professional development opportunities.
• Comprehensive Employee Assistance Program.
• Purchased leave option.

About You

To be successful in the role you will have;

Essential

• Proven experience in project coordination or management and delivery within the settlement community development or primary prevention of family violence sectors.
• Demonstrated ability to oversee complex multi-location programs including resource allocation team coordination and excellent partner and stakeholder engagement.
• Exceptional communication and interpersonal skills including experience in partnership development and support and stakeholder collaboration.
• Strong understanding of the challenges faced by migrant and refugee communities including systemic barriers to justice and wellbeing.
• Excellent organizational and time management skills with a track record of delivering programs on time and within scope.
• Strong data collection analysis and reporting skills to monitor program outcomes and impact.

Desirable

• Strong networks within Settlement services or family violence services in one or more of the program locations.
• Fluency in a language other than English.

About inTouch

inTouch is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years weve championed the cause of our clients helping more than 30000 women children and families to thrive despite the challenges theyve faced. Our approach is unique and effective thanks to our in Language inCulture delivery model and our teams profound and personal understanding of cultural sensitivities and the migration journey.

inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality diversity and inclusion within our workforce and approach to service delivery. We encourage applications from Aboriginal and Torres Strait Islander people people with disability people from diverse cultural and linguistic communities people of all ages and LGBTIQ people.

Ready to apply

If you are ready to apply your expertise to make a meaningful difference wed love to hear from you.

Please send your CV and cover letter to or visit to learn more.

Applications close: 28 November 2025

In accordance with our Equal Opportunity Exemption (H326/2023) this position is open to applicants who identify as female only.

All applicants must have the right to work in Australia and will need to undergo a National Police Check and Working with Children Check prior to commencing employment.