Group Reservations Coordinator Hilton Minneapolis

EOE/AA/Disabled/Veterans

Hilton Minneapolis is looking for a Reservations Group Coordinator to join their team!

In downtown Minneapolis connected by covered skyways to the Minneapolis Convention Center and the Minnesota Orchestra. Enterprise car rental Nicollet Mall and restaurants are within a few blocks. Target Field is a five-minute drive. Indoor pool and sauna Topgolf Swing Suite Starbucks coffee UPS store and all-day dining.

Coordinates group bookings and processes group reservation information in a timely manner following Hilton standards. Processes group reservation information including rooming lists suites resumes and billing requirements. Communicates and verifies information between Meeting Planners and Front Office. Processes reservation request calls as appropriate assists internal and external customers in a polite courteous manner. Provides clerical support and assistance to management.
Specifically you will be responsible for:

Daily processing of the Delphi bookings from Sales/Catering

Entering and handling of multiple reservation types

Running weekly group pickup reports CNR/LNR arrivals misc. Revenue reports and distributes to applicable teams

Participating in weekly Commercial strategy calls

Auditing Delphi and R&I systems to ensure group reservations match in both systems

Assisting Sales & Events Front Office Finance and other departments as needed with reservation-related questions

Handling incoming phone inquiries with internal and external guests in a friendly manner and promptly providing accurate information regarding availability of rooms rates transportation etc.

Performing other administrative duties as needed

Hourly Rate: $24/hour

What are the benefits of working for Hilton*

Hiltonis proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

**Available benefits may vary depending upon property-specific terms and conditions of employment

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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