Mid Support Engineer
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Job Summary
Important Information
Location: Peru
Work Mode: Remote
Job Summary
As a Mid Support Engineer(18424)you willbe responsible fordesigning developing andmaintaininghigh-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projectsmentoringjunior engineers and continuously improving software development practices to ensure the delivery of robust and reliable software systems.
Responsibilities and Duties
- Evaluate investigate and resolve customer-reported issues that cannot be handled at L1 level performing in-depth technical analysis across the Workbench application and platform.
- Replicate validate and diagnose defects in test environments contributing directly to bug fixing and the delivery of stable patches using React and C#.
- Collaborate with development QA and cross-functional teams to deploy sustainable fixes ensure SLA compliance document RCAs and support continuous improvement of system stability and reliability.
Qualifications and Skills
- Strong experience investigating and resolving complex technical issues within L2 support environments.
- Proficiency in C# JavaScript (React) and Python with experience diagnosing and fixing defects in backend and frontend components.
- Solid understanding services REST APIs microservices and Kafka implementations.
- Proficiency in SQL and data validation including data manipulation using Excel.
- Hands-on experience with Git for version control and Agile methodologies for structured delivery.
- Ability to analyze logs APIs and system behavior to determine root causes and propose sustainable solutions.
- Familiarity with API/JSON troubleshooting and integration workflows.
- Experience collaborating with development and product teams to refine fixes and maintain platform stability.
- Strong communication skills to articulate technical issues clearly to both technical and non-technical audiences.
- Ability to produce clear technical documentation RCAs troubleshooting steps and knowledge base articles.
- Understanding of best practices such as DDD TDD CQRS Event Sourcing and basic exposure to Docker GitHub or Azure services is beneficial.
AboutEncora
Encorais a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services Product Engineering & Application Modernization Data & Analytics Digital Experience & Design ServicesDevSecOps Cybersecurity Quality Engineering AI & LLM Engineering among others.
AtEncora we hire professionals based solely on their skills and do not discriminate based on age disability religion gender sexual orientation socioeconomic status or nationality.
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
As Encora Inc. expands its footprint in Latin America, its acquisition of Nearsoft provides our clients with a unique chance to Nearshore on a global scale.
