Duty Manager
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Shangri-La Surabaya
To treat a stranger as one of our own characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered but what makes each stay truly memorable is something even more exquisite and rare - Shangri-Las special kind of hospitality. Hospitality from the heart.
Experience a refined oasis of quietude in the heart of Surabaya where luxury is redefined with unparalleled comfort and elegance. Surrounded by lush gardens this urban sanctuary offers world-class amenities including spacious rooms award-winning dining options and a tropical pool ambiance for ultimate relaxation. Whether for business or leisure guests enjoy serene settings exceptional service and convenient access to Surabayas vibrant cultural and commercial centers creating a true haven amid city life.
We are looking for Duty Manager
As a Duty Manager we rely on you to:
- Ensure smooth operation on a daily basis
- Enhance overall guest experience during their stay
- Supervise & direct the front desk team assisting in guest problem solving
- Ensure all colleagues are kept up-to-date with hotel products and services
- Monitor all arrivals and departures from a guest experience perspective
- Coordinating with housekeeping & other departments to ensure high quality service & accuracy is delivered
- Ensure work process and performance are in compliance with Company practices policies and Shangri-La Service Standards
- Ensure all Emergency response attend in timely manner and address accordingly
We are looking for someone who:
- Takes pride in being a hotelier
- Friendy loves interacting with guests from all backgrounds
- Has strong Leadership skill in a positive manner and approach
- Loves challengesm must be detail-focused and guest oriented
- Strong interpersonal and Problem Solving Skill
- Fully understands room operations and Opera Management System
- High proficiency in English both in written and spoken
- Has experience in the similar capacity of International 5 star Hotel group
- Preferably comes from a hotel management-related education background
- Agile strong analytical and critical thinking
If you are the right person what are you waiting forgo tothe following link!
Experience:
Manager
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
Book direct for offers and packages at the best rate guaranteed. Join Shangri-La Circle to enjoy exclusive member rates with more flexibility and privileges.
