On-Site Service Specialist

Ludvika - Sweden

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Location:

Ludvika Dalarna County Sweden

Job ID:

R0109989

Date Posted:

Company Name:

HITACHI ENERGY SWEDEN AB

Profession (Job Category):

IT Telecom & Internet

Job Schedule:

Full time

Remote:

Job Description:

In your role as an OSS Specialist you will be responsible for delivering Desk Side Support to IT users specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role serving as a representative of the IT organization acting as the interface between the customer and other IT functions.

Your responsibilities

Diagnosing and resolving IT-related issues effectively and efficiently.

Ensuring that computers are delivered in a ready-to-use condition for IT users Conducting regular inventory checks for relevant hardware.

Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.

Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.

Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user
Follow OSS procedures as outlined in the Runbook Standard Operating Procedures (SOPs) and knowledge articles.

Your background

2-3 years of experience within IT support

Excellent communication skills both written and verbal including the ability to communicate effectively with both business and technical audiences in local language and English.

Proactive and solution-oriented mind-set

Demonstrates an ability to work independently and is self-driven

What we offer

Collective agreement
Flexible working time
Health care and wellness allowance
Fantastic career possibilities within Hitachi Energy both within Sweden and globally
Mentor to support you throughout onboard phase
Various trainings and education supporting employee development
Diversified company with over 70 nationalities working in Sweden
Supplementary compensation for parental leave
Employee Benefit Portal with thousands of discounts and perks
More benefits could be connected to this specific role

More about us

Are you ready for a new exciting challenge Does the above description sound like you Welcome to apply before 1st of August! Applications will be reviewed on an ongoing basis so dont delay apply today!

More information: Recruiting Manager Simon Gehlin will answer your questions about the position. Union representatives Sveriges Ingenjörer: Bo Westman 46 107-38 38 04 Ledarna: Frank Hollstedt; Unionen: Karin Ulvemark 46730-70 01 20. All other questions can be directed to Talent Acquisition Partner Fredrik Soder @.

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Required Experience:

Location:Ludvika Dalarna County SwedenJob ID: R0109989Date Posted:Company Name:HITACHI ENERGY SWEDEN ABProfession (Job Category):IT Telecom & InternetJob Schedule:Full timeRemote:NoJob Description:In your role as an OSS Specialist you will be responsible for delivering Desk Side Support to IT users ...