MAC Move, Add, ChangeMAC Specialist

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

職種名MAC Specialist

業務内容
大手外資系クライアント先にてオフィス移転管理ワークプレイス管理日常サービス管理コミュニケーション業務を担当していただきますクライアント現場での活動を積極的に監視管理し優れたサービスを提供しますチームメンバーの指導も行いながらクライアントの移転とチャーン入れ替え要件をサポートします

オフィス移転管理
移転前後の空間準備の確認
顧客満足度調査の実施とベンダー支払い管理
移転要請への迅速な対応
ベンダー管理と品質管理
建設工事の調整と関連部署との連携
D&Cチームとオペレーション/戦略チームと協力しシームレスなMAC調整と建設作業体験を確保


ワークプレイス管理
人員数の確認顧客エンゲージメント座席計画スペース割り当て
オフィススペースの現場確認と監査
個人の移動新入社員受け入れ顧客対応
スペースプランナーと連携した移転体験の向上

日常サービス管理
コミッショニング準備FMS資産管理終了クリーンアウト報告を含むエンドツーエンドのプログラム管理
家具リクエスト修理エルゴノミクス対応
CADを使用したレイアウト図面作成と更新
問題解決と業務影響の最小化
継続的な改善活動の推進


コミュニケーション
クライアント窓口との密接な連携
移転計画の説明と調整
チーム内外との円滑な情報共有
定期的なレポート作成と状況報告

About JLL & JLL Work Dynamics

Were JLL. Were a professional services and investment management firm specializing in real estate. As a Fortune 500 company we help real estate owners occupiers and investors achieve their business ambitions.

JLL Work Dynamics serve an integral role in JLLs commercial real estate businesses. We are a proven trusted and long-term real estate service partner for 70 global regional and local clients and pride ourselves in delivering excellent facilities management services.

If youre looking to step up your career in the field of Facilities Management Customer Service and Hospitality JLL is the perfect professional home. With us not only youll have a chance to work with the worlds leading businesses but also make long-lasting professional connections and be inspired by the best. With our industry leading internal mobility policy and flexible career development program were focused on opportunity and want to help you make the most of yours.

Achieve your ambitions - join us at JLL!

About the Client

American multinational technology company which focuses on e-commerce cloud computing digital streaming and artificial intelligence. With high focus to create a workplace that is inclusive and reflects the diversity of the cities they servewhere everyone can be their authentic self and where that authenticity is celebrated as a strength. By creating an environment where people from every background can thrive to make a better company - for employees and customers.

Responsibilities

職責

The candidate will be experienced in providing outstanding services in support of Move Workplace Management Daily Services (Repair FMS Management) and Communications proactively monitoring and managing onsite Client account activities. Effective in managing direct and indirect reports you will guide individuals to support Client move and churn requirements. Part of a diverse and multi-talented team of MAC you will be a role model of integrity and accountability while maintaining a sense of fun in a fast-paced environment. Authenticity and a genuine desire to deliver professional value-focused services exceeding Client expectations will drive your success.

MAJOR RESPONSIBILITIES

• Management of direct / indirect staff in the performance of onsite MAC services and related programs.
• Service delivery in accordance with a Service Level Agreement (SLA) between JLL and Client.
• Initiate and maintain a system to measure the quality of performance when needed.
• Preparation of internal / external MAC service reports when necessary.
• Develop and maintain Standard Operating Procedures (SOPs) for MAC services and Workplace with all SOPs and related controls.
• Subject matter expert for MAC and Workplace Management.
• Provide emergency / non-emergency response support for MAC related incidents including incident reporting status updates trouble shooting root cause analysis and resolution to client satisfaction.
• Responsible for driving MAC services initiatives and programs.

Moves

• Ensure space readiness at origin and destination spaces.
• Capture the Voice of Customer (VOC) via customer survey as well as invoicing and payments to our vendors.
• Response to users move request with timely manner.
• Responsible for vendor management construction work quality control and completion report on MAC.
• Work with D&C team and OP/Strategy team to ensure a seamless MAC coordination and construction work experience.
• Ensure Compliance with government and site building codes and regulation.

Workplace Management

• Responsible for headcount validation customer engagement support allocations and seat planning.
• Validate onsite space conditions conduct site audits.
• Manage all individual moves and new hire onboarding customer communication execution and FMS updates.
• Work alongside Space Planner and Occupancy Planning team to ensure seamless relocation experience.

Communication

• Educate Point of Contact (POC) on communication experience.
• Collaborate with POC to ensure validity and accuracy of the move lists.
• Act as change ambassador to guide our customer through their new space/seating assignment.

Daily Services

• End to end Program Management including: commissioning preparedness FMS asset management terminations clean outs reporting.
• Intake and manage all daily services requests including: all approved furniture requests repairs movement and ergo requests.
• We seek to accurately understand the needs of internal and external customers and partners to deliver results from each move that surprise and delight.
• Operate the CAD to draw the layout upon client requirement and update the office layout map on time.
• MAC Specialist utilizes efficient tools and processes and empowered to act on be half of our client to resolve the problems and minimize impacts to operations.
• We set measurable goals evaluate our results and continuously strive to improve the Move experience.
• We practice self-inspection and solicit feedback from a broad group of stakeholders and listen to the voice of customers.
• The health and safety of our client our customers and move vendors are paramount. When weighing decisions we always land on the side of safety.
• Our MAC processes and decisions represent the best long-term value for client.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Experience

• 3-5 years plus experience in facilities management MAC coordination and project management.
• CAD operation skill -update/revise the office layout.
• Excellent people skills and ability to interact with a wide range of client and vendor staff.
• Experience in continuous improvement initiatives client communication and reports.

The person we need will be:

• Confident clear and comfortable in communicating with Good presentation skills
• Self-motivated; confident & energetic
• Ability to work across multiple matrix reporting environments and prioritize activities accordingly
• Ability to effectively deal with stressful situations
• Flexible able to adapt to rapidly changing situations
• Strongly goal-oriented able to focus on meeting all performance targets
• Team player able to cooperate and work well with others to meet targets

雇用形態正社員期間の定め無し

就業場所

• 所在地 東京都目黒区下目黒

• 最寄り駅 JR目黒駅地下鉄目黒駅

• 受動喫煙対策 屋内完全禁煙敷地内原則禁煙敷地内に喫煙室あり

就業時間休日

• 就業時間 9:0018:00休憩60分

• 休日 週休2日制土日祝日年末年始

給与

想定基本年収

上記はあくまでも目安の金額であり選考を通じてご経験能力及び業務内容を考慮し決定します

残業代 有り固定残業代を基本年収に含む月30時間相当額非管理職の場合

賞与なし

試用期間有

募集人員1名

必須条件経験スキル

• 施設管理オフィス移転調整プロジェクト管理における35年以上の経験

• CAD操作スキル - オフィスレイアウトの更新修正

• 優れた対人スキルと多様なクライアントベンダースタッフとの連携能力

• 継続的改善活動クライアントとのコミュニケーション報告書作成の経験

選考プロセス

1. 書類選考

2. 面接複数回実施予定

3. 最終面接

Location:

Job Tags:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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