Service Scheduler
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Job Location:
Port Macquarie - Australia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Service Scheduler - Home Care
12 Month Full Time Maternity Cover Contract
Role Overview
As a Service Scheduler you will play a pivotal role in ensuring our clients receive the highest quality care tailored to their unique needs. Working closely with our Care Facilitators and care workers you will be responsible for coordinating schedules maintaining service consistency and fostering exceptional customer service experiences.
Key Responsibilities
- Deliver exceptional customer service by treating clients with respect compassion and cultural sensitivity.
- Schedule and organise Care Partner rosters to effectively meet customer needs while adhering to Baptistcare Enterprise Agreement requirements.
- Maintain data integrity and documentation in accordance with legislative and organisational standards.
- Promote a safe work environment by following Work Health and Safety policies and procedures.
Skills Attributes Experience and Qualifications
Essential:
- Minimum one year of experience in aged care or similar environment.
- Proven experience in allocation and scheduling of services.
- Excellent customer service and relationship management skills.
- Ability to work independently and collaboratively in a team.
- Strong decision-making and organisational abilities.
- Exceptional written and verbal communication skills.
Desirable:
- Experience with customer databases.
- Knowledge of Home Care programs.
About Us
We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose Christian care organisation we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC TAS SA) and Baptist Care SA we employ over 12000 dedicated employees and support over 38000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage our passion and our priority are the customers we strive to deliver care as it should be with people right at the centre.
To support your well-being and career growth BaptistCare offers
- Salary packaging which can increase your take-home pay novated leasing options meal and entertainment card
- Supportive positive team environment
- Access to family friendly benefits like our counselling support and wellness programs
- BaptistCare has been acknowledged in the 2022 AFR BOSS Best Places to Work list ranking tenth in the Government Education and Not for Profit list from over 750 nominated organisations across Australia and New Zealand.
Have more questions For a confidential discussion please emailand one of our Talent Acquisition Partners will be in touch. Agency applications are not accepted at this time.
BaptistCare is recognised as an Inclusive Employer by the Diversity Council of Australia for2022-2023. We welcome and encourage applications from people across our diverse community.
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
BaptistCare is a not-for-profit Christian-based organisation providing residential aged care, home care services and retirement in NSW, ACT and WA.
