Gatehouse Attendant The Inn at Sundance Mountain Resort

Sundance, WY - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: Gatehouse Attendant

Reports To: Front Office Manager

Rate of Pay: $18/hour

Shift: Flexible Schedule must be available to work weekends evenings holidays & special events

Part-time Seasonal

FLSA Status: Non-Exempt/Hourly

Summary:

The Gate House Attendant plays a vital role in creating a warm and seamless arrival experience for guests homeowners and visitors. Serving as the first point of contact at the Resort this position ensures every interaction reflects Sundance Mountain Resorts Guiding Lights-Welcome Valued Inspired. This role combines guest service excellence with safety and security oversight ensuring all vehicles and guests are greeted verified and directed appropriately. The Gate House Attendant acts as the communication hub for arrivals relaying guest information to the Front Office Valet Bell and Security teams to provide coordinated and anticipatory service.

Key Responsibilities

Guest Arrival & Departure

Warmly welcome each arriving guest homeowner vendor and visitor with professionalism and genuine care.
Verify reservations or visit purpose ensuring only authorized vehicles access the Resort.
Communicate guest arrival details to Front Office Valet and Bell teams for seamless handoff.
Provide directions and Resort information tailoring communication to guest needs.
Offer farewells that reinforce Sundances unique sense of place and connection.

Safety & Security

Monitor and track all vehicle and pedestrian traffic entering and exiting the property.
Enforce access control protocols in alignment with Resort safety standards.
Notify Security or leadership of suspicious activity or safety concerns immediately.
Maintain accurate records of all activity logs incidents and gate entries.

Communication & Coordination

Maintain constant communication via radio and phone with Valet Bell and Front Desk teams to ensure readiness for each arrival.
Provide real-time updates regarding group arrivals VIPs or special service needs.
Support coordination during peak periods ensuring an organized stress-free guest flow.

Operational Standards

Follow Gate House SOPs precisely to ensure consistency and safety.
Maintain a clean organized and welcoming gate house environment.
Ensure all signage equipment and tools are in working order.
Assist with weather-related preparation such as snow removal around gate house entry points.

Qualifications

Required:

Prior guest service hospitality or customer-facing experience.
Strong verbal communication and interpersonal skills.
Ability to remain calm and professional under pressure.
Detail-oriented with strong situational awareness.
Availability to work weekends evenings and holidays.

Preferred:

Experience in a luxury resort or Forbes Travel Guide-rated property.
Background in security valet or transportation operations.
Physical Requirements
Stand and sit for extended periods.
Ability to work outdoors in varying weather conditions including snow and cold temperatures.
Lift up to 30 lbs. occasionally (signage equipment etc.).

Guiding Lights Alignment

Welcome: Create a first impression of warmth and belonging for every guest.

Valued: Demonstrate attentiveness and care by personalizing greetings and service.

Inspired: Share knowledge of Sundances history art nature and recreation to enrich the guest journey.

Benefits:

Employee discounts on dining and resort amenities.
Season Pass

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.

Job Title: Gatehouse AttendantReports To: Front Office ManagerRate of Pay: $18/hourShift: Flexible Schedule must be available to work weekends evenings holidays & special events Part-time SeasonalFLSA Status: Non-Exempt/Hourly Summary:The Gate House Attendant plays a vital role in creating a warm an...