Process Associate (Product Reliability Analyst) Trust and Safety- English – On Site Dublin

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Process Associate (Product Reliability Analyst) -Trust and Safety- English On Site Dublin!

In this role you will support customers in English via Chat email and other support tools.
You will play a central role in ensuring the health and stability of the customers products. Your work will help Engineering teams to rapidly understand root causes and take action to restore metrics to expected thresholds.
This role is ideal for a detail-oriented data-driven problem solver who thrives on cross-functional collaboration and continuous improvement in complex systems.

Key Responsibilities
Review and triage potential product bug alerts within SLA windows.
Determine validity of alerts and escalate to product engineers
Investigate crash rate anomalies including log analysis reproduction attempts and spike validation.
Triage potential bugs reproduce issues and confirm root causes.
Collaborate with Engineering to provide hypotheses insights and resolution blockers.
Respond to Engineering investigation requests with timely updates and documented feedback loops.
Provide concise actionable summaries tailored for both technical and non-technical audiences.
Track resolution lifecycle in shared tools

Minimum Qualifications
Strong situational awareness and ability to collaborate effectively with Engineering
Proficient in interpreting time-series data dashboards and detector signals to identify real issues vs. noise.
Hands-on experience with debugging/monitoring tools such Android Logcat Xcode Console Chrome DevTools Postman Sentry Firebase.
Familiarity with release cycles and testing processes in hardware/software development.
Proven experience investigating user-reported issues QA bugs stack traces and crash logs.
Skilled in creating clear and concise data-driven reports using tools like Looker Tableau or New Relic.
Working knowledge of SQL for log querying pattern identification and metric analysis.
Understanding of how Engineering teams debug issues and what context (e.g. diffs timestamps test results) is needed to accelerate resolution.
Strong analytical critical thinking and problem-solving skills.

Preferred Qualifications
Familiarity with A/B testing frameworks and how experiments can impact reliability.
Experience with post-deployment validation rollback confirmation and root cause analysis.
Understanding of client-server architecture APIs and backend interaction.
Basic proficiency with Python Regex JSON and scripting for automation.
Experience reading API specs and validating endpoints using tools like Postman.
Familiarity with version control systems (e.g. Git) to review code diffs and regression-inducing commits.
Demonstrated ability to triage stack traces and optimize alerting workflows.
Experience building and maintaining dashboards for service health monitoring.
Ability to maintain SOPs runbooks and documentation for alert triage and resolution processes.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.