Service Engineer (Based in Macau)
Share
Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
Roche Diagnostics
Responsibility & Accountability
Provide first line instrument support at customer site such as corrective and
preventive maintenance installation hardware and software modification.
Provide remote support through Digital Service Solution.
Provide professional service training to customers and peers.
Update and communicate service information regularly.
Well documented the service information in CRM system.
Closely work with cross-functional teams as required to achieve customer
satisfaction.
Meet service KPIs and participate in continuous improvements.
Work as a project member in LAS (Lab Automation System) implementation.
Carry out ad-hoc duties as assigned by the supervisor.
Requirements:
University graduate in Biomedical / Medical Engineering Electronic Engineering
Electrical Engineering or related discipline.
Willing to work at customer sites such as hospitals laboratories etc
Proficient in Microsoft Windows OS installation and operation.
Customer-oriented with excellent communication and interpersonal skills.
Knowledge in computer interface and remote diagnostics is a definite advantage.
Basic knowledge in IT and networking.
Good writing/documentation skills in English.
Good command of written and spoken English and Chinese.
Microsoft Office applications and good documentation
Who we are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
F. Hoffmann-La Roche AG is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange. The company headquarters are located in Basel.
