City Operations Manager, Quick commerce (Amazon Now)
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Job Summary
A strategic and people leader for a large team the City Manager of Amazon Now is empowered with complete operations responsibility a city. She/he will work to create dark stores network serve customers with best in class quick commerce experience and manage building level cost efficiencies coupled with driving Regional/National level key Brilliant Basics Initiatives
Key job responsibilities
Ensure a safe work environment
Lead and supervise a team of cluster Managers TLs as direct reportees supported by PAs in Operations
Responsible for the overall Quality Productivity and dark store performance
Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
Ensuring Building heath and inventory metrics with best in class quality metrics
Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
Proactively identify and lead process improvement initiatives
Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
Ensure best practices in people management and accountable for compliance Connections and scorecards.
Manage People and team development
Create leaders and talent pipeline. Good stake holder management and project management skills
Do cross functional and cross mile interfacing and take up for the best practices and initiatives
- 3 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Ensure a safe work environment
Lead and supervise a team of cluster Managers TLs as direct reportees supported by PAs in Operations
Responsible for the overall Quality Productivity and dark store performance
Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
Ensuring Building heath and inventory metrics with best in class quality metrics
Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
Proactively identify and lead process improvement initiatives
Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
Ensure best practices in people management and accountable for compliance Connections and scorecards.
Manage People and team development
Create leaders and talent pipeline. Good stake holder management and project management skills
Do cross functional and cross mile interfacing and take up for the best practices and initiatives
- 3 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
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