Group Program Manager, Vehicle Diagnostics & Service Quality

Job Description

Group Program Manager Vehicle Diagnostics & Service Quality

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Global Technical Center in Warren MI three times per week at minimum.

The Role

As the Group Program Manager for Vehicle Diagnostics & Service Quality you will lead a high-impact technical team at General Motors focused on enhancing vehicle systems diagnostics programming and software integration. This role is central to GMs commitment to delivering reliable cutting-edge vehicles and ensuring exceptional service experiences for our customers.

Youll oversee a portfolio of strategic programs that improve diagnostic tools streamline repair workflows and elevate software quality across GMs global service ecosystem including dealership and independent repair networks.

What Youll Do

• Program Leadership: Define and execute the vision strategy and roadmap for service diagnostics and programming initiatives.

• Team Development and Leadership: Build and mentor a high-performing team of program managers and technical leaders; set goals define KPIs and support career growth.

• Portfolio Management: Oversee planning and delivery of key programs within the Service Diagnostics & Programming PMO ensuring alignment with business goals and cross-functional accountability.

• Quality Improvement: Drive enhancements that improve service metrics such as First Time Quality Repair Time Reduction and Warranty Spend.

• Cross-Functional Collaboration: Partner with engineering manufacturing supplier quality and product development teams to resolve defects and improve software integration.

• Process Development: Establish scalable processes for software quality across vehicle launches and steady-state programs.

• Risk & Milestone Management: Track progress manage risks and communicate updates to senior leadership and stakeholders.

• Innovation Culture: Foster a mindset of agility innovation and continuous improvement within the Service & Diagnostics organization.

Your Skills & Abilities (Required Qualifications)

• Bachelors degree in Engineering Computer Science or a related technical field (or equivalent experience)

• 8 years of experience in program management systems engineering validation or quality engineering

• Proven success leading complex cross-functional programs from concept to delivery

• Strong understanding of vehicle electronics diagnostics and embedded software update mechanisms

• Experience mentoring and leading technical teams

• Proficiency in Agile hybrid or scaled program management methodologies and tools (e.g. Jira Confluence)

What will give you a competitive advantage (Preferred Qualifications)

• Advanced degree in Computer Science Engineering Data Science or MBA with technical focus

• Advanced degree (MS MBA or PhD) in a technical discipline or business with a technical focus

• 3 years of direct people leadership experience

• Experience deploying vendor solutions and managing enterprise-scale rollouts

• Familiarity with GMs service diagnostics and programming tools (e.g. Techline Connect Global Diagnostic System Service Programming System)

• Knowledge of service authoring workflows vehicle electrical architecture and diagnostic data formats (e.g. ODX)

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g. H-1B OPT STEM OPT CPT TN J-1 etc.).

Company Vehicle: Upon successful completion of a motor vehicle report review you will be eligible to participate in a company vehicle evaluation program through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

This job may be eligible for relocation benefits.

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About GM

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