Fire Service Manager

What you will do

TheFire Service Managerwill drive customer satisfaction supervising a team of technicians service sales reps inspectors and administrators to support the districts service customers. Will ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations. Scope of work to include managing employees in the following disciplines: Fire Alarm Security Fire Sprinkler Systems Special Hazard Systems and Extinguishers/CommercialKitchenhoodservice.

How you will do it

• Revenue Responsibility- Responsible for implementing plans programs and processes designed to meet or exceed corporate goals andobjectivesas well as maximizing market potential in all business segments to include new service sales revenue and profitability.

• Fiscal Responsibility-Responsible for managing the Service Department to an approved financial plan which includes operating expenses accounts receivable/collectionsmanpower capital and inventory.

• Customer Service Responsibility-Responsible for departmental employees effective andtimelycustomer communications building solidcustomersrelationships frominitialcontact through order acquisition delivery and installation and service.

• Productivity Improvement Responsible for training service personnel building a team with the skillset and customer service focus to support and grow the district. Accountable for the efficiency and productivity of the team. Ensures that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals andobjectives. Conducts employee evaluations and/or communicates performance improvement strategies and actions.

• Employee Development-Empowers organizes and develops the local service staff into a cohesive and effective team trained and motivated to grow the business. Responsible for hiring quality individuals whopossessthe necessary skills knowledge talent and experience to fill open job positions.Identifiesareas such as sales skills business and product knowledge and customer service where training and development can enhance the departments ability to meet current and future business needs. Maintains an open channel of communication among all departments and personnel to ensure consistent dialogue foster initiative andmaintainemployee morale. Willparticipatein technician ride-alongto ensure compliance with corporate safety programs review productivity measure performance and review technicians abilities. Must ensure complete understanding of company policies/processes reviewing them with employees to promote understanding and compliance.

• Safety Compliance Ensures that all employeescomply withcorporate safety programs and that employee safety training is complete and up to date. Completes all workplace accident investigations as required by the companys EH&S policy.Identifiessafety issues and hazards and notifies the corporate safety officer of conditions that require corrective action.

• Legal Compliance-Abides by Federal State and local laws and regulations as well as all Company policies and procedures.
  Bachelor degree preferably in a business or engineering discipline or equivalent experience.

What we look for

• Bachelors Degreeor equivalent working experience

• Minimum of five (5) years of experience in a supervisor/leadership role having managed a large team.

• Demonstrated leadership abilities to include training team building presentation and negotiating skillsadministrationand effective interaction with internal and external customers

• Experiencein a service orinstallation management role supporting service repairs and installation of fire service equipment and sprinkler systems

• Proficient with MS Office as well as online systemsi.e.OracleSalesforce etc.

• Ability to work in a cross functional structure dealing with conflict resolutions and change management

Preferred

• 10 yearsexperiencein the fire safety and sprinkler industry

• NICET Certification

HIRING SALARY RANGE: $00 (Salary to be determined by the education experience knowledge skills and
abilities of the applicant internal equity location and alignment with market data.) This position includes a
competitive benefits package. For details please visit the About Us tab on the Johnson Controls Careers site
at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.