Seasonal Guest Experience Host

About the Role

Do you have the Magic in you to create memorable experiences all for the love of fun Do you wish to cast a spell of laughter and enjoyment to the people around you Want to join a team that creates smiles and memories globally daily Then you have the magic to be Team Merlin at Merlin Entertainments! We are currently on the lookout to find fun-loving enthusiastic individuals to join our Admissions Team!

As a Team Merlin part-time Admissions Host you will help to create lifelong memorable experiences in our attraction for our guests while assisting in driving repeat will deliver the highest possible standards of guest service presentation and product knowledge and will ensure that our guests are receiving optimal fun by connecting with them in a magical fun and safe environment.

Responsibilities:

• Adopts an enthusiastic assertive and passionate approach to Guest Service and demonstrates the Merlin Values at every opportunity.
• Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
• Maintain a strong sales approach maximizing sales goal targets.
• Ensure the queue lines are managed in a safe way while still delivering an excellent guest experience.
• Should be comfortable and enjoy speaking to a variety of guests visitors and team members.
• Ensure all public areas have well stocked displays and point of sale ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
• To follow opening and closing procedures as detailed in the departments operating plan.
• Responsibility to ensure compliance of Health Safety & Security within the workplace including COVID-19 policies practices and regulations.
• Position may require standing bending kneeling and reaching repetitively or for extended periods of time.

About You

• 6 months 1 year experience working in ticketing/admissions attractions entertainment or customer service-based positions preferred.
• Fun dynamic and friendly personality.
• Excellent communication and listening skills with both team members and guests.
• Able to work in areas with loud noises and confined spaces.
• Self-motivated able to work independently or as part of a team with strong problem-solving skills to remedy guest questions or concerns.
• Must be flexible and able to work a variety of shifts including days nights weekends holidays and special events.

About The Benefits

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting global organization.

• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website on almost anything you buy online.
• FUN working environment and much more!

About Us

Merlin Entertainments is a global leader in location-based family entertainment. As one of the worlds largest attraction operators we create and deliver memorable immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year thats a lot of unforgettable moments.

Everyone Matters at Merlin.

We want to ensure that everyone can perform their best at interview so if you have any additional requirements due to ill health or adisability please contact our friendly team to have a discussion. You can get in contact at