Head of XM Institute Labs
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
13 days ago
Vacancies:
1 Vacancy
Job Summary
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Senior Manager XM Institute Labs
Why We Have This Role
XM Institute Labs is the cornerstone of Qualtrics mission to standardize and scale how organizations deploy and mature their Experience Management (XM) programs. This role is integral to accelerating customer maturity and product readiness by leading Labs that blend hands-on customer engagement with real-world product validation. Youll work closely with leadership across Product Services GTM and Customer Success teams to align deployment methodologies and scale meaningful adoption. If youre passionate about building repeatable impact-driven solutions that foster faster time-to-value and deeper customer engagement at scale this role is crafted for you.
How Youll Find Success
- Develop and operationalize deployment standards that define how Qualtrics CX and Strategic Research solutions are implemented and scaled
- Drive collaboration across cross-functional teams to co-create and validate scalable repeatable methodologies
- Successfully transition pilot deployments into mature offerings aligned with services enablement and digital pathways
- Measure and accelerate customer outcomes such as time-to-value maturity progression and expansion
- Demonstrate strong leadership that unites senior stakeholders around a shared deployment vision
- Inspire and facilitate immersive customer-centric experiences that deepen engagement and adoption
- Leverage your deep understanding of customer success professional services and partner delivery to ensure a customer-obsessed approach
How Youll Grow
- Strengthen your leadership impact by influencing cross-functional teams across Product GTM and Services at a senior level
- Expand your expertise in shaping enterprise-scale XM deployment frameworks and methodologies driving category leadership
- Deepen your experience as a thought leader representing Qualtrics vision for XM deployment in external forums and industry
- Broaden your command of AI-powered SaaS adoption within large enterprise ecosystems and innovative technology launches
Things Youll Do
- Own the end-to-end strategy and operating model for XM Institute Labs setting standards for deployment methodology and frameworks
- Lead immersive hands-on Labs experiences that enable customers and practitioners to build real implementations guided by proven best practices
- Manage the rotational practitioner program engaging top Services and Solutions Engineering talent to co-architect and advocate for Labs methodologies
- Partner with Basecamp and Community teams to modularize and scale Labs content into self-serve and peer-supported learning pathways globally
- Measure program impact through key metrics including deployment velocity customer maturity and adoption-driven expansion
- Serve as an external ambassador for Qualtrics shaping how the industry thinks about deploying maturing and scaling XM capabilities
What Were Looking For On Your Resume
- 12 years leading large-scale enablement deployment or transformation initiatives within enterprise SaaS or consulting environments
- Track record of converting complex delivery expertise into standardized repeatable frameworks that scale across functions
- Proven success in aligning and scaling programs across Services Customer Success Product and GTM teams with measurable impact
- Exceptional ability to build governance and cross-functional momentum among senior leadership and varied stakeholders
- Skilled communicator and facilitator comfortable engaging executive audiences and leading immersive learning experiences
- Familiarity with professional services partner delivery models and AI-powered SaaS ecosystems preferred
What You Should Know About This Team
- Youll be part of the XM Institute Labs team setting the gold standard for how customers deploy and scale XM programs
- Youll collaborate with top-tier talent from Services Solutions Engineering GTM Product and Customer Success in a highly cross-functional culture
- The team champions innovation with a strong focus on customer impact driving forward-thinking methodologies that accelerate adoption and growth
- Opportunities abound to lead strategic initiatives influence senior leaders and represent Qualtrics externally as a category thought leader
- Youll enjoy a work environment that fosters transparency collaboration and a culture that values getting it right over being right
Our Teams Favorite Perks and Benefits
- Competitive global benefits including comprehensive health plans flexible time off and retirement savings programs
- Access to continuous learning and development resources to accelerate your career growth
- Thoughtfully designed hybrid work model blending in-office collaboration and flexible remote days
- Supportive employee resource groups (Q-Groups) fostering inclusion across diverse identities
- Opportunities to participate in Qualtrics flagship X4 conference and other industry events
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act Equal Opportunity Employment Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
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For full-time positions this pay range is for base per year; however base pay offered within this range may vary depending on location job-related knowledge education skills and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical dental vision life and disability 401(k) with match paid time off a wellness reimbursement mental health benefits and an experience bonus. For a detailed look at our benefits visitQualtrics US Benefits.
Washington State Annual Pay Transparency Range
$196000$281500 USD
Required Experience:
Director
Key Skills
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- Airlines
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About Company
The Qualtrics Platform and our specialized AI uncovers insights, prioritizes actions, and empowers everyone to improve customer & employee experiences.
