Front Desk Manager
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Job Location:
Milwaukee, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Additional Information: This hotel is owned and operated by an independent franchisee White Lodging. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
The Westin Milwaukee is seeking a proactive experienced and customer-focused Front Desk Manager to oversee our front desk operations. This individual will be the primary point of contact for guests ensuring a welcoming and professional environment while also leading and mentoring the front desk team to deliver exceptional service and efficient operations
The Front Desk Manager will carry out all daily shift operations of the Front Office department.
Provide leadership training and shift flow management while coaching front desk agents and supervisors.
Create proactive hiring plans and assist in hourly interviews.
Provide the highest quality of service to guests and ensure associates do the same. Will act as an ambassador of our establishment
Perform hands-on duties as needed and be responsible for tasks such as financials payroll scheduling etc.
What Youll Bring
Prior leadership or supervisory experience and any experience with the specific brand hotel or upscale property is a bonus!
A passion for service with a positive can-do attitude
The desire to develop and coach associates and create an environment for your team to thrive.
Ability to creatively problem solve and execute against the strategy and deliver results.
Key Accountabilities
GSS: Ensure goals are met for all guest service related measures.
Selling Program
Associate Relations: AES plans and actions implemented and measured.
Competencies
Resourceful
Adaptable
Customer Focus
Skills
Strong knowledge of Front Desk operations
Ability to prioritize needs of guests
Strong communication skills
Education/Experience
College Degree preferred minimum of 2 year degree or equivalent work experience
Experience in similar leadership role required
Working Conditions
Able to traverse entire hotel multiple times a day.
Requires bending stooping lifting pushing and pullin
Compensation starts at $52000
Day 1 Medical Dental and Vision insurance
Vacation/Paid Time Off (PTO) with rollover
Complimentary wellness tools
Unlimited referral bonuses
401(k) with company match
Hostcare Resources healthcare concierge
Leadership development
Tuition reimbursement
Discounts on hotel rooms dining and other travel/entertainment experiences
Multiple hotels in each market more opportunities
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
This company is an equal opportunity employer.
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Required Experience:
Manager
Key Skills
- Customer Service
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Eaglesoft
- Medical Receptionist
- Phone Etiquette
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
