Customer Success Manager2

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location: San Francisco CA Onsite Full-Time

About the Role
We are an AI-powered recruiting platform helping recruiters identify assess and engage top talent. Over the past year weve scaled into mid-7-figure revenue with 20% monthly growth and serve 2500 customers including leading AI labs and innovative tech companies.

We are looking for our second Customer Success Manager to focus on onboarding new customers ensuring existing customers succeed and expanding accounts. This is a high-impact role where you will help shape the customer experience and contribute to our growth trajectory.

Responsibilities

Onboard new customers and ensure their success with the platform
Build and refine renewal processes
Create and update guides and resources in the Knowledge Base
Resolve ongoing customer issues acting as a trusted partner
Collaborate with Sales to identify opportunities for account expansion
Provide product feedback to Engineering and Product teams to drive platform improvements

Requirements

2 years of work experience as a customer success manager or related field.
Deep understanding of recruiting processes and challenges
Highly organized capable of managing multiple customer threads simultaneously
Product-minded and solution-oriented
Located in or willing to relocate to San Francisco CA (onsite 5 days/week)

Nice to Have

Experience as a recruiter or sourcer
Familiarity with Product-Led Growth strategies

Compensation & Benefits

Base salary: $100K to $160K depending on experience
Comprehensive benefits including medical dental and vision
Lunch stipend

Location: San Francisco CA Onsite Full-Time About the Role We are an AI-powered recruiting platform helping recruiters identify assess and engage top talent. Over the past year weve scaled into mid-7-figure revenue with 20% monthly growth and serve 2500 customers including leading AI labs and innov...