ServiceNow Problem Management Specialist

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Chicago IL or Houston TX 1-2x a week onsite

Responsibilities:

Review IT Problem Management tickets to assess and bring teams together to understand the Incident and find Root Cause / Resolution for that issue.
Prepare all applicable IT problems to be presented to the teams involved in the incident. Along with presentation to the IT Problem Advisory Board (PAB) for review.
Provide feedback and various reports and metrics to leadership stating the current state of IT Problem process and policy adherence.

REQUIRED QUALIFICATIONS

Close interaction with Incident Management Change Management Release Management and Configuration Management will be required.
IT Service Management (ITSM) experience is a must - preferably IT Problem Management
Strong analytical and communication skills are required.
ITIL certification is a plus.
Experience with process policy and metric development is a plus.
Experience with IT Release
Management Incident Management Change Management and Configuration Management including software delivery lifecycles is a plus.
Experience with ServiceNow is a plus.
ITILv3 Cert

Chicago IL or Houston TX 1-2x a week onsite Responsibilities: Review IT Problem Management tickets to assess and bring teams together to understand the Incident and find Root Cause / Resolution for that issue. Prepare all applicable IT problems to be presented to the teams involved in the inc...