Collector Outbound

Linde Gas & Equipment Inc.

Collector - Outbound

Location: Ankeny IA

Linde Gas & Equipment Inc. is seeking an Outbound Collector to join our team located in Ankeny Collectors will be responsible for the investigations and analysis of credit information while working within established guidelines. Outbound Collectors will resolve moderately complex credit problems but may request assistance on highly sensitive accounts. The Outbound Collector will contact customers regarding delinquent payments and assists in the collection of past due accounts.

What we offer you!

Competitive compensation

• Comprehensive benefits plan (medical dental vision and more)

• 401(k) retirement savings plan

• Paid time off (vacation holidays PTO)

• Employee discount programs

• Career growth opportunities

• Additional compensation may vary depending on the position and organizational level

Responsibilities

• Answer inbound phone calls from internal and external customers
• Process payments
• Make credit release decisions following procedures as stated in The Linde Gas & Equipment Inc. way
• Refer customer disputes to field personnel for final resolution
• Make payment arrangements on delinquent accounts
• Perform outbound collections calls in support of credit release procedures
• Escalate customer disputes and collections situations as necessary
• Assist team in meeting inbound service level standards
• Other duties as assigned

Requirements

• HS diploma/GED required
• 2 years Credit & Collections experience
• Handling inbound calls in a fast-paced environment
• Computer experience in Word and Excel
• Customer service skills
• Effective verbal communication skills
• Working successfully in a team environment

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions technologies and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining food & beverage electronics healthcare manufacturing and primary metals. Lindes industrial gases are used in countless applications from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion efficiency improvements and emissions reductions. For more information about the company please visit our website at.

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability protected veteran status pregnancy sexual orientation gender identity or expression or any other reason prohibited by applicable law.