Quality Documentation Specialist

Travelers Rest, SC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

The Quality Documentation Specialist will play a key role in supporting Sunrift Adventures operational integrity by creating managing and maintaining documentation related to product quality vendor compliance equipment rentals return/repair processes and inventory accuracy. This role ensures that all operational and quality-control records are accurate accessible and compliant with company standards thereby helping maintain the stores reputation for high-quality outdoor gear and rental services. Sunrift Adventures has been outfitting outdoor enthusiasts since 1980 and prides itself on expert service high-quality gear and community impact.

Key Responsibilities

Develop update and maintain all quality-related documentation including standard operating procedures (SOPs) work instructions inspection checklists vendor compliance forms rental equipment condition logs and return/repair tracking forms.
Collaborate with store operations rental & repair departments inventory & warehouse teams and vendors to ensure documentation reflects current practices and regulatory / internal requirements.
Monitor document revision history ensure proper version control and archive obsolete documents while ensuring that the most current procedures are in use across departments.
Conduct periodic audits of documentation adherence (e.g. rental equipment checks repair logs product inspection records) identify gaps or non-conformities and coordinate corrective actions with relevant departments.
Support training efforts by preparing documentation for new quality processes or system updates and assist in rolling out training materials to staff (store floor gear rental repair technicians).
Generate reports on documentation status outstanding un-completed logs vendor non-compliance repair delays or other quality metrics and provide insights to management for continuous improvement.
Maintain confidentiality of sensitive vendor product and customer information and ensure all documentation is stored in a compliant and secure manner (physical or digital).
Assist with special projects such as the implementation of a digital quality-management system a shift to electronic logs or integration of rental gear inspection metrics into the broader inventory system.

Requirements

High School diploma or equivalent required; additional training or certification in quality management documentation control or related field preferred.
Proven experience (13 years or more) in documentation control quality assurance or operational supportpreferably in a retail rental or outdoor-gear environment.
Strong attention to detail and organisational skills; ability to maintain accuracy when handling multiple documentation streams.
Proficiency with Microsoft Office suite (Word Excel Outlook) and comfort learning or navigating document-management systems or databases.
Good communication skillsable to liaise effectively with multiple teams clarify documentation needs follow up on outstanding items and write clear concise process documents.
Ability to prioritise tasks meet deadlines and handle ad-hoc requests in a dynamic retail/rental environment.
A passion for outdoor gear and understanding of the associated operational workflows (retail rental repairs inventory) is a plus.
Reliable and punctual with a flexible schedule to support key business periods (e.g. seasonal peaks or rental high-volume times).

Benefits

Competitive salary or hourly wage (commensurate with experience).
Employee discounts on outdoor gear apparel rentals and services from Sunrift Adventures.
Paid time off / sick leave (for eligible full-time employees) and flexible scheduling to support work-life balance.
Opportunity for growth into quality assurance operations or documentation-management leadership roles.
Work in a locally-owned community-focused company with a strong culture of outdoor adventure environmental stewardship and expert customer service.
Training and development opportunities in documentation control operational quality management and retail/rental systems.
A positive team-oriented environment where contributions are visible and valued.

Required Skills:

Friendly energetic with strong communication and listening skills. Passionate about the outdoors; experience or comfort with outdoor gear is a plus. Detail-oriented; able to multitask and work efficiently even during busy times. Reliable punctual and able to work flexible hours including weekends and holidays. Able to lift equipment (e.g. boxes or gear) up to moderate weight (e.g. 40-50 lbs) safely. Comfortable standing for long periods and moving around the store.

This is a remote position.The Quality Documentation Specialist will play a key role in supporting Sunrift Adventures operational integrity by creating managing and maintaining documentation related to product quality vendor compliance equipment rentals return/repair processes and inventory accura...

This is a remote position.

Key Responsibilities

Develop update and maintain all quality-related documentation including standard operating procedures (SOPs) work instructions inspection checklists vendor compliance forms rental equipment condition logs and return/repair tracking forms.
Collaborate with store operations rental & repair departments inventory & warehouse teams and vendors to ensure documentation reflects current practices and regulatory / internal requirements.
Monitor document revision history ensure proper version control and archive obsolete documents while ensuring that the most current procedures are in use across departments.
Conduct periodic audits of documentation adherence (e.g. rental equipment checks repair logs product inspection records) identify gaps or non-conformities and coordinate corrective actions with relevant departments.
Support training efforts by preparing documentation for new quality processes or system updates and assist in rolling out training materials to staff (store floor gear rental repair technicians).
Generate reports on documentation status outstanding un-completed logs vendor non-compliance repair delays or other quality metrics and provide insights to management for continuous improvement.
Maintain confidentiality of sensitive vendor product and customer information and ensure all documentation is stored in a compliant and secure manner (physical or digital).
Assist with special projects such as the implementation of a digital quality-management system a shift to electronic logs or integration of rental gear inspection metrics into the broader inventory system.

Requirements

High School diploma or equivalent required; additional training or certification in quality management documentation control or related field preferred.
Proven experience (13 years or more) in documentation control quality assurance or operational supportpreferably in a retail rental or outdoor-gear environment.
Strong attention to detail and organisational skills; ability to maintain accuracy when handling multiple documentation streams.
Proficiency with Microsoft Office suite (Word Excel Outlook) and comfort learning or navigating document-management systems or databases.
Good communication skillsable to liaise effectively with multiple teams clarify documentation needs follow up on outstanding items and write clear concise process documents.
Ability to prioritise tasks meet deadlines and handle ad-hoc requests in a dynamic retail/rental environment.
A passion for outdoor gear and understanding of the associated operational workflows (retail rental repairs inventory) is a plus.
Reliable and punctual with a flexible schedule to support key business periods (e.g. seasonal peaks or rental high-volume times).

Benefits

Competitive salary or hourly wage (commensurate with experience).
Employee discounts on outdoor gear apparel rentals and services from Sunrift Adventures.
Paid time off / sick leave (for eligible full-time employees) and flexible scheduling to support work-life balance.
Opportunity for growth into quality assurance operations or documentation-management leadership roles.
Work in a locally-owned community-focused company with a strong culture of outdoor adventure environmental stewardship and expert customer service.
Training and development opportunities in documentation control operational quality management and retail/rental systems.
A positive team-oriented environment where contributions are visible and valued.