Field Service IX
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Job Location:
Monthly Salary:
Posted on:
22 days ago
Vacancies:
1 Vacancy
Job Summary
Brief Job Description:
The Senior Customer Service Engineer will support the Operations Manager-Power in ensuring service commitments are met and enhancing customer satisfaction through new initiatives. We are seeking a highly motivated and skilled Field Service Engineer with a bachelors degree in electrical engineering to join our team. This role focuses on efficient service delivery providing on-site service maintenance and support for critical electrical systems in data centers including Uninterruptible Power Supply (UPS) systems.
The ideal candidate should have strong communication negotiation and customer-handling skills good logical thinking troubleshooting and problem-solving abilities and a solid understanding of electrical systems and data center operation.
Responsibilities and Measurement Criteria with Time investment Needed on Each:
- Perform commissioning maintenance troubleshooting and analysis of UPS systems PDUs STS electrical panels lithium-ion batteries BMS and other critical electrical equipment in data centers.
- Provide incident reports to customers and prepare required documentation for Root Cause Analysis (RCA) for the regional team. Collaborate with the regional team to ensure timely RCA release.
- Track daily service activities and pending cases from various customers. Working closely with the team leads to coordinating engineers in resolving on-site issues within SLA while maintaining clear and proactive communication with customers regarding progress updates.
- Collaborate with the Service Sales team to provide solutions for system replacement system enhancements and procedures for replacements.
- Offer technical support resolve electrical system issues and provide solutions to customer inquiries through Service Sales including service reports and technical recommendations to enhance system performance and reliability.
- Develop standardized documents and Sales toolkits to support customer engagement including standard procedures for service activities.
- Create internal documentation for onboarding new engineers such as standard operating procedures for each service activity and conduct annual reviews to validate and update documentation.
- Maintain accurate documentation of service activities including work orders service reports incident reports and technical recommendations ensuring compliance with QA/QC standards.
- Adhere to safety regulations and company procedures while working on-site ensuring a customer-focused and professional approach that aligns with Vertivs world-class service standards.
- Manage product claims and returns within the agreed SLA conduct monthly stock reviews update spare parts lists from new project handovers and ensure timely replenishment for urgent cases.
- Assist in training junior engineers and technicians on electrical systems and best practices.
- Stay updated on company products and services through ongoing training (both online and at the Manila Academy) and apply this knowledge to enhance technical proficiency.
Qualifications:
- Bachelor of Engineering; Electrical or related field.
- Experience with advanced UPS models and other backup power solutions.
- Familiarity with data center infrastructure management (DCIM) tools.
- Certifications in UPS maintenance electrical safety or similar fields are a plus
Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)
- Diligent honest patient highly disciplined and with an unlimited commitment to providing service.
- Proficient in Thai and English communication skills.
- Capable of working independently with minimal supervision self-driven and able to work under pressure.
- Self-motivated proactive and detail oriented.
- Committed to service excellence and goal oriented.
- Strong interpersonal skills.
- Capable of working under pressure and being self-driven.
- Proven experience (7 years) in field service engineering specifically with UPS systems and data center electrical systems.
- Strong knowledge of electrical systems including UPS Battery Lithium STS PDUs transformers and power distribution.
- Ability to troubleshoot analyze and prepare root cause analysis report (RCA) electrical issues read and interpret electrical schematics and perform hands-on repairs.
- Familiarity with data center operations and critical power systems.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication skills and ability to interact with clients and internal teams.
- Ability to work independently and manage multiple tasks efficiently.
- Knowledge of safety standards and procedures related to electrical systems.
Time Travel Needed:
- 50%
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Think Big and Execute
- Act With Urgency
- Own It
- Drive Continuous Improvement
- Promote Transparent and Open Communication
- Learn and Seek Out Development
- Foster a Customer-First Mindset
- Lead by Example
At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $6.9 billion in revenue a strong customer base and global reach spanning over 130 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on
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About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
