Technical Operations Specialist

About Formlabs:

To reinvent an industry you have to build the best team. Join Formlabs if you want to join us in our mission to build the tools that make it possible for anyone to bring their ideas to life.

Formlabs is looking for highly motivated individuals to join us as we bring groundbreaking professional 3D printers to every designer engineer factory floor and medical institution throughout the world! Companies like Google Tesla Gillette and New Balance rely on the products and services that Formlabs provides and the list is always growing. Join the exciting 3D printing industry where the possibilities are endless innovation is at the core of what we do and we strive to solve unique customer challenges.

Your Impact:

We are seeking a proactive and detail-oriented IT Operations Specialist to join our TOps team. This role requires someone who can balance day-to-day support with our projects ensuring smooth IT operations supporting business-critical processes and driving efficiencies through documentation and process improvements. The ideal candidate thrives in a dynamic environment enjoys solving complex problems and can collaborate effectively with cross-functional teams.

The role is full time onsite at our Summerville office with occasional travel to additional locations in the US.

What Youll Do:

• Documentation & Process Formalization: Create maintain and formalize documentation and guides for team processes with priority on tasks currently handled by a single team member.
• Vendor & Device Management: Manage vendor relationships oversee device lifecycle management (including re-specing devices as models are phased out) and support the team in device purchasing be able to perform simple hardware repairs for laptops and PCs and upgrade parts (e.g. replacing RAM upgrading hard disk battery or a WiFi card in a laptop).
• A/V: Familiar with conference room equipment/hardware and standards Zoom Google Meets etc. (preferably previous experience with Logitech equipment)
• Employee Lifecycle Support: Assist with onboarding and offboarding processes to support team workload.
• End-User Support: Serve as the Tier 1 and Tier 2 in-person support for the Massachusetts office and remote support globally providing timely troubleshooting and escalation as needed.

About You:

• 3 years of professional experience in IT support and operations.
• Familiarity with networking fundamentals (IP assignment port management wireless/wired troubleshooting).
• Knowledge of IT asset management and lifecycle planning.
• Excellent communication and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and troubleshooting skills with a customer-first mindset.

Bonus Skills:

• Hands-on experience with Google Workspace administration Jira administration MDM platforms (Intune Kanji etc.)
• Previous experience with procurement and vendor relationship management.
• AV Experience with Google Meet conference rooms including Logitech Rally Google Meet Appliances and hardware

Compensation:

We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity in the form of RSUs. Your financial investment will grow with us in accordance to your impact.

At Formlabs base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $64000 and $85000 and your base pay will depend on your skills qualifications experience location and expected impact on the organization.

Our Benefits & Perks:

• Robust equity program to build future wealth through RSUs
• Comprehensive healthcare coverage (Medical Dental Vision)
• Low cost fund options in our 401K and access to advisors
• Generous paid Parental Leave (up to 16 weeks)
• Tenure-based paid Sabbatical Leave (up to 6 weeks)
• Flexible Out of Office Plan Take time when you need it
• Ample on-site parking & pre-tax commuter benefits
• Healthy on-site lunches snacks beverages & treats
• Regular sponsored professional development opportunities
• Many opt-in culture events across our diverse community
• And of course unlimited 3D prints

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Even if you dont check every box but see yourself contributing please apply. Help us build an inclusive community that will change the face of 3D printing.

Required Experience:

IC