Network Specialist

Nashville, IN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location:505 Deaderick Street James K. Polk 17th Floor Nashville Tennessee 37243

Description:

We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow it is very important to have sufficient resources in place to support that growth.

IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.

- Customer Support for DHS Applications

- Following up with customers to ensure full resolution of issues

- Installing or changing software to fix issues

- Remotely accessing software to resolve issues

- Diagnosing problems

- Reset AD and mainframe passwords and unlock accounts

Required Experience:

Location:505 Deaderick Street James K. Polk 17th Floor Nashville Tennessee 37243Description:We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow it is very important to have sufficient resources in place to support that growth. IT Help Desk ...