Manager, Ticket Sales

Rockford, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.

Job Title: Manager Ticket Sales
Department: Revenue
Reports To: Vice President Business Development & Revenue
Location: In-Office 401. E. State Street Rockford IL 61104
Hours: 9:00 am - 5:00 pm / Monday Friday with seasonal variation based on game schedule
Status: Full-time Exempt
# Direct Reports: 6
Compensation: The annual budgeted salary range for this is $60000 plus incentives based on performance

The Rockford IceHogs are an equal opportunity employer that values diversity at all levels. All individuals regardless of personal characteristics are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender race religion or religious creed color gender identity gender expression national origin ancestry physical or mental disability medical condition marital status registered domestic partner status age sexual orientation military or veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases. We are committed to providing reasonable accommodations for individuals with disabilities.

Position Description

The Rockford IceHogs Manager Ticket Sales is a position based in Rockford Illinois that operates within the Rockford IceHogs Business Development Department and collaborates closely with the Chicago Blackhawks Ticket Sales team. The Manager will have direct oversight of a team of Ticket Sales Account Executives responsible for Season Ticket Sales Group Ticket Sales Premium Area and Suite Sales. The Manager Ticket Sales will collaborate and support all team members within the IceHogs Ticket Operations Ticket Service & Retention Corporate Partnerships Marketing Game Operations and other departments. The successful candidate will bring leadership coaching strategic thinking and selling experience to this crucial role by achieving annual revenue goals while providing long term strategic planning.

Primary Responsibilities:

Alongside IceHogs & Blackhawks leadership build and implement Rockford IceHogs business development and growth strategies including forecasting budgeting event selling communications and customer relationship management.
Lead and motivate sales team to maximize revenue through sales of season ticket packages group packages premium seats and events & experiences.
Recruit hire train and develop sales members while cultivating a culture of collaboration and growth.
Use fan and customer data to build and implement sales strategies tactics and campaigns to maximize revenue opportunities.
Develop sales campaigns and incentives to cultivate a positive and successful selling culture.
Provide extensive customer service and continual development of relationships with staff co-workers and colleagues customers and the business community.
Lead by example through engaging with fans and customers in-arena and other team related activities.
Collaborate communicate and work closely with Chicago Blackhawks Ticket Sales and Retention leaders including VPs and Directors.

Qualifications & Requirements:

5 years of professional selling experience combined with previous managerial experience.
Self-starter with ability to build and develop teams.
Ability to engage and interact with current and prospective clients and fans.
Previous experience with CRM & ticketing/inventory management software extensive knowledge with Ticketmaster Archtics Ticketing System and Salesforce preferred.
Uphold and demonstrate organizational values at all times Integrity Curiosity Empathy Collaborative & Originality.
Ability to foster a positive team culture work well and collaboratively with others.
Demonstrate excellent personal motivation and persistence to overcome obstacles.
Strong verbal and written communication skills.
Ability to prioritize numerous tasks support multiple high-level positions and be able to prioritize work when given multiple projects.
Ability and desire to work a flexible schedule including nights weekends and holidays as event schedule requires.

The Team:

The Rockford IceHogs founded in 1999 and members of the American Hockey League (AHL) is a premier organization and primary development affiliate of the Chicago Blackhawks. Located in Rockford IL the Team calls the newly renovated BMO Center its home and offices in downtown Rockford 401 E State Street.
As the longest running professional sports team in Rockford the organization has developed a passionate local fan base and has set multiple attendance records over the years while establishing a strong community presence.
The Rockford IceHogs goal is to continue providing exceptional fan experiences elevating fan attendance making a substantial impact in the community and continuing their commitment to developing exceptional talent.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Required Experience:

Manager

In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.Job Title: Manager Ticket SalesDepartment: RevenueReports To: Vice President Business Development & RevenueLocation: In-Office 401. E. S...