Bilingual Community Engagement Specialist (Remote, Full Time Weekends)

About Pair Team

At Pair Team were an innovative mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group we deliver whole-person care - clinical behavioral and social - by partnering with organizations deeply connected to the communities we serve.

Were building a care model that empowers clinicians and care teams to do what they do best: provide compassionate high-impact care. At Pair Team we leverage AI and automation to reduce administrative burden streamline coordination and ensure patients receive timely personalized support.

Our work is powered by a deeply collaborative team of nurses social workers community health workers and medical professionals working alongside product technology and operations to close care gaps and improve outcomes for high-need patients.

Were one of the largest Enhanced Care Management providers in California and are on track to build the nations largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team were not just delivering care - were building the future of more equitable community-driven healthcare.

Our Values

• Lead with integrity:We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges:We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls:We go the extra mile for our patients partners and one another and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself:We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first:We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission and ensure that we are taking care of ourselves in order to care for others.

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare.

We seek a full-time Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder experiencing homelessness and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.

This is a full-time position with a set schedule of Friday - Tuesday with your days off being Wednesday & Thursday.

This position primarily allows for remote work; however you will be required to work PST hours.

Key Responsibilities

• Identify outreach engage and enroll individuals into the program virtually through phone text and email and in-person at clinic community based organization and health system partner locations
• Seeks to listen openly to eligible members and meets them where they are understanding that enrollment may require multiple outreaches and adopts a its not my fault but it is my problem attitude in all communication styles and approaches
• Offer education to our partners regarding Pair Teams services with a focus on linking eligible members to the Enhanced Care Management program
• Explain the services and benefits of Enhanced Care Management understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program
• Promote effective and timely communication amongst internal teams clinic community based organization and health system partners
• Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities
• Effectively manage the end-to-end enrollment funnel ensuring members continuation in the enrollment process
• Provide consistent updates on funnel stages including delays and blockers
• Proficiency in all additional internal/external technology tools utilized for the position

Must-Have Qualifications:

• You are physically located in United States
  • Virtual Ops requires a quiet HIPAA compliant and internet connected space
• 1 year of experience working in a metric or quota-driven environment
• Dedicated to working within and improving the community you are part of
• You are results driven with a proven track record of exceeding performance indicators
• Bilingual (English/Spanish) with excellent communication skills with proficiency reading writing speaking and listening in English and Spanish
• You have strong technical skills and comfort with utilizing multiple technology platforms
• A valid drivers license and auto liability insurance

Preferred Qualifications:

• You are a fantastic listener skilled at reading people and understand how others may be feeling or thinking based on nuances uncomfortable silences or questions they ask
• You have experience with high volume outreach and engagement campaigns
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care

Because We Value You:

• Salary: $23 hour depending on experience
• Comprehensive health vision & dental insurance
• Employer-sponsored 401k plan
• Flexible vacation policy take the time you need to recharge
• We provide the equipment needed for the role - laptop monitor etc.
• Monthly $100 work from home expense stipend for your WFH days
• Mileage/gas reimbursement for your on-site days
• Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race color religion sex (including pregnancy gender identity and sexual orientation) national origin marital status age disability political affiliation military service genetic information or any other characteristic covered by federal state or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer candidates will undergo comprehensive employment background checks including; criminal history reference checks and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @ emails. If youre ever concerned about spam or fraudulent activity please reach out to .

Note: Please be aware that while we sincerely appreciate your interest due to the high volume of requests were unable to respond to general position inquiries via email. To apply for a position with us please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!