Sr Genesys Voice Network Eng

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

What success looks like in this role:

This position will provide telephony infrastructure support for Unisys and Unisys clients Global Cloud Contact Center/Enterprise telephony environment and is accountable for support across the enterprise for technologies in scope.

Automate routine maintenance and monitoring tasks for the Global Contact Center ACD using scripting and automation tools.
Develop and implement automation scripts and tools to manage and monitor Telecom infrastructure/Instances.
Create and deploy automation workflows to manage audio/Video conferencing systems including proactive health checks and troubleshooting.
Automate the process of updating and maintaining video conferencing endpoints through centralized management systems.
Develop automated solutions for call recording and archiving processes to ensure compliance and efficiency.
Implement automation scripts to streamline CTI environment management and troubleshooting.
Automate the generation and distribution of regular reports to improve efficiency and accuracy.
Create and integrate automation solutions for emerging telephony technologies to facilitate seamless deployment and management.
Automate initial troubleshooting steps for user trouble tickets to reduce response times and improve service levels.
Develop automation scripts for testing and executing Cloud Contact Center Disaster Recovery plans to ensure reliability and efficiency.
Automate the configuration and provisioning of IP phones IP softphones and Video endpoints to streamline support processes.
Implement automated tracking and notification systems to manage vendor maintenance requests and activities efficiently.
Automate communication and ticketing processes with carriers to expedite problem resolution.

#LI-CM1

You will be successful in this role if you have:

Overall 6 years of experience in Enterprise Telephony and Contact center technologies

Extensive experience in designing and implementing cloud-based contact center solutions.

Knowledge of cloud platforms such as AWS Azure or Google Cloud IaaS and PaaS.

Proficiency in cloud architecture design principles and best practices.

Strong understanding of networking security and infrastructure/cloud components.

Experience with cloud voice migration strategies and tools.

Demonstrates strong knowledge across a wide range of services and solutions.

Knowledge in emerging solutions roadmap and the business applications of technology.

At least one Microsoft CISCO Genesys or Cloud certification credential

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.

Required Experience:

Senior IC

What success looks like in this role: This position will provide telephony infrastructure support for Unisys and Unisys clients Global Cloud Contact Center/Enterprise telephony environment and is accountable for support across the enterprise for technologies in scope.Automate routine maintenance and...

What success looks like in this role:

Automate routine maintenance and monitoring tasks for the Global Contact Center ACD using scripting and automation tools.
Develop and implement automation scripts and tools to manage and monitor Telecom infrastructure/Instances.
Create and deploy automation workflows to manage audio/Video conferencing systems including proactive health checks and troubleshooting.
Automate the process of updating and maintaining video conferencing endpoints through centralized management systems.
Develop automated solutions for call recording and archiving processes to ensure compliance and efficiency.
Implement automation scripts to streamline CTI environment management and troubleshooting.
Automate the generation and distribution of regular reports to improve efficiency and accuracy.
Create and integrate automation solutions for emerging telephony technologies to facilitate seamless deployment and management.
Automate initial troubleshooting steps for user trouble tickets to reduce response times and improve service levels.
Develop automation scripts for testing and executing Cloud Contact Center Disaster Recovery plans to ensure reliability and efficiency.
Automate the configuration and provisioning of IP phones IP softphones and Video endpoints to streamline support processes.
Implement automated tracking and notification systems to manage vendor maintenance requests and activities efficiently.
Automate communication and ticketing processes with carriers to expedite problem resolution.

#LI-CM1

You will be successful in this role if you have:

Overall 6 years of experience in Enterprise Telephony and Contact center technologies

Extensive experience in designing and implementing cloud-based contact center solutions.

Knowledge of cloud platforms such as AWS Azure or Google Cloud IaaS and PaaS.

Proficiency in cloud architecture design principles and best practices.

Strong understanding of networking security and infrastructure/cloud components.

Experience with cloud voice migration strategies and tools.

Demonstrates strong knowledge across a wide range of services and solutions.

Knowledge in emerging solutions roadmap and the business applications of technology.

At least one Microsoft CISCO Genesys or Cloud certification credential

Required Experience:

Senior IC

Key Skills

EIGRP
VOIP
VMware
Avaya
BGP
LAN
OSPF
QoS
Project Planning
Scripting
Unity
Troubleshooting

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About Company

Unisys

Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more

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