eCommerce Client Relations Intern(2026 Semester 1) Generation H

The Team:
The team oversees all content and aspects of the eCommerce business while supporting omnichannel services operational tasks and responsibilities and reporting needs.

The Opportunity:
As the eCommerce Client Relations Intern you will support the team with operational customer service and training responsibilities. You will gain valuable experience through executing back-office operations for eCommerce Customer Service and assisting with important day-to-day functions.

The Internship Program:

For more than 185 years Hermès has encouraged a culture of discovery for our clients and our people. We invite you to contribute to this legacy while exploring your own professional future. Discover new opportunities and expand your passions with the Hermès US internship program Generation H!

As part of Generation H you will have the opportunity to join Hermès and gain real-world professional experience as a complement to your academic addition to the work you will provide within your specific team you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project.

The duration of the Generation H program is five months. Please note in order to qualify for the program you must be able to work during this five-month period. This internship is scheduled forJanuary 12 2026 June 26 2026 and this is a full-time opportunity.

All internships are in-person (non-remote) and this internship is based in the Corporate Office located in New York City. Interns are paid an hourly rate of US $20.00. A Full-Time Internship will be scheduled for 37.5 hours per week and Part-Time will be scheduled for more than 15 hours but less than 35 hours per week.

About the Role:

• Assist with web-to-shop order paperwork and maintenance of boutique return/exchange tracking
• Extract KPIs and statistics to support team Managers and Specialists with reporting analysis
• Support with the delivery of important information through communications across various platforms
• Compile documentation for FedEx claim emails to correct inventory
• Follow up on tickets requiring action for pending returns after-sales issues etc.
• Assist with customer service needs including thorough research for escalation resolution in addition to weekly analysis of client interaction trends
• Brainstorm develop and deliver individual projects aligned with personal passions desired professional development and enhancing existing business practices
• Execute all other duties assigned by the Manager

About You:

• Previous Operations and/or Customer Service experience helpful
• Excellent written and verbal skills; polite and professional phone manner
• Proven ability to multitask
• High level of attention to detail
• Solid knowledge of Microsoft Office & PowerPoint

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview

Since 1837 Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create the constant search for beautiful materials the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès a house dedicated to making highly-crafted beautiful objects made to stand the test of time.

As an independent family-owned company Hermès is dedicated to keeping production in France through its 42 workshops The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15000 people worldwide with over 6000 of the workforce being Hermès craftspeople engaged in making artisanal products nurturing a 180 year tradition of creativity and innovation.

At Hermès our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world a mission thats at the heart of our commitment to progress. This narrative can be experienced in a series of short films Footsteps Across the World available on our website. Link here.

Our Commitment

Family is at the heart of Hermès. At Hermès of Paris we are committed to being a Maison for All a home where we make efforts to generate support and advance the values of diversity inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris Inc. that applicants for employment are recruited selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited selected and hired without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable addition personnel procedures and practices with regard to training promotion transfer compensation demotion lay off or termination are to be administered with due regard to job performance experience and qualifications but without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. Hermès of Paris Inc. also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes including the following categories of PI: identifiers personal records commercial information professional or employment information non-public education records and inferences drawn from your PI. We collect your PI for our purposes including performing services and operations related to your potential employment. For additional details or if you have questions contact us at. Please do not submit resumes or applications to this email address.