Consulting Director, Digital Workplace Enablement

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Collaborate with business units to identify and prioritize processes that can benefit from Digital Workplace Tools.

• Develop and maintain a pipeline of Digital Workplace use cases aligned with business goals.

• Work with key vendors and oversee consulting resources to ensure appropriate expertise is applied in delivering effective solutions to business challenges.

• Conduct workshops and interviews to understand workflows pain points and opportunities for Digital Workplace augmentation.

• Help implement solutions (e.g. collaborating on developing and testing prompts/templates) using existing Digital Workplace tools to elevate effectiveness and efficiency of business processes.

• Provide training and support on implemented tools where applicable.

• Executive Enablement: Partner with senior leaders to identify high-impact AI opportunities provide tailored guidance and tools for executive workflows and integrate AI into strategic decision-making to enhance capacity and shape team-level AI direction.

• Facilitate business process opportunity assessments including process mapping and recommendations.

• Co-create AI best practices documents with business areas.

• Lead prompt development sessions (Prompt-a-thons) and support the creation of a reusable prompt gallery.

• Support low code/no code solution development (e.g. SharePoint agents) in partnership with business experts.

• Oversee solution testing to ensure accuracy and completeness.

• Deliver train the trainer coaching to empower business SMEs.

• Monitor usage and value realization quantify business benefits and share insights with stakeholders.

• Ensure knowledge transfer and provide documented recaps of implemented capabilities and administrative requirements.

• Collaborate with Architecture and other technology teams to ensure solutions are appropriate and sustainable.

• Route out-of-scope needs (custom builds integrations net new tooling) to appropriate teams.

May perform additional duties as assigned.

Reporting Relationship

Typically Director or above

Skills Knowledge & Abilities

• Demonstrated success driving positive business outcomes through AI tooling implementation and adoption.

• Extensive experience with AI prompting techniques.

• Demonstrated understanding of Large Language Models (LLMs) and the ability to leverage them effectively across diverse business scenarios.

• Ability to develop a profound understanding of supported business areas their value drivers and strategic direction.

• Skilled at effectively communicating complex topics in a non-technical and simplified manner.

• Capability to manage multiple and shifting priorities in a fast-paced and challenging environment.

• Strong project management organizing and planning skills.

• Ability to define and measure success criteria aligned to business outcomes.

• Ability to work cross-functionally and influence without authority.

• Knowledge of AI governance and data privacy principles.

• Ability to facilitate workshops conduct interviews and map processes.

• Excellent communication and stakeholder management skills including executive engagement.

• Expertise with Microsoft 365 Copilot Copilot Studio SharePoint and other digital workplace platforms.

• Knowledge of AI best practices prompt engineering and low code/no code solutions.

• Ability to collaborate across functions and influence stakeholders.

Education & Experience

Bachelors degree in a related discipline; Masters preferred.

Minimum of 8 years of experience in digital workplace enablement business process improvement or technology adoption.

Experience leading cross-functional teams and delivering enterprise-wide initiatives.

Insurance industry experience preferred.

Experience in training and enablement including train the trainer models.

Experience building low code/no code solutions and AI agents using tools like Microsoft Copilot Studio and Power Platform.

Applicable certifications (e.g. Microsoft 365 Lean Six Sigma Project Management) preferred.