AV Analyst
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Job Location:
Chicago, IL - USA
Monthly Salary:
$ 60000 - 75000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ABOUT US
At HUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn grow and make a difference. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is one of the largest global insurance and employee benefits broker providing a boundaryless array of business insurance employee benefits risk services personal insurance retirement and private wealth management products and services. With over $5 billion in revenue and almost 20000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions.
POSITION SUMMARY
Provide outstanding customer service support for local office AV installations - new and existing. Perform monitoring maintenance and administrative tasks related to network connectivity and software configuration changes while optimizing system performance. On smaller projects take the lead and on larger projects join the team. Ensure that assistance is given in a professional and polite manner with a focus on promptness. This is an entry-level technical role with plenty of opportunities for direct mentoring from senior team members.
RESPONSIBILITIES
Provide day-to-day remote operational support of AV equipment.
Assist in performance monitoring and capacity planning of the AV environment.
Act as an escalation point for the ServiceDesk to investigate and resolve assigned incidents.
Participate in planning and deployment of new and upgraded device installations across internal and vendor teams.
Effectively communicate with users peers vendors and management by blending appropriate levels of detail to ensure understanding.
Assist in technology evaluation and selection processes ensuring compatibility between business requirements and technical performance. Document analysis and recommendations
Assist in documenting clear processes and procedures to ensure continued collaboration success.
Facilitate the adoption and deployment of new technologies.
Additional Duties may include:
Participate in scheduling coordination and tracking of installation and disconnects of AV Equipment
Communicate with business owners to document objectives and goals and create solutions to help them meet their goals.
Assist with audits across core team solutions to meet enterprise cost containment goals.
Other tasks as needed to support overall IT team performance.
PREFERRED QUALIFICATIONS
Strong written and oral communication skills
Strong troubleshooting critical thinking and problem-solving abilities
Advanced knowledge of Excel techniques to support analytical responsibilities.
Well-organized detail-oriented adaptable self-motivated and capable of completing troubleshooting and problem-solving activities.
Prefer 3 years of previous IT help experience.
Familiar with change management problem management release management quality management and incident tracking
JOIN OUR TEAM
Do you believe in the power of innovation collaboration and transformation Do you thrive in a supportive and client focused work environment Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization When you join HUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship teamwork integrity accountability and service.
Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $60000 - $75000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.
Department Information TechnologyRequired Experience: 2-5 years of relevant experienceRequired Travel: NegligibleRequired Education: Associate degree (2-year degree)HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Required Experience:
IC
Key Skills
- E & I
- Low Voltage
- Customer Service
- Hospitality Experience
- Computer Networking
- Computer Skills
- Cabling
- Customer Support
- Schematics
- Human Resources
- Power Tools
- Troubleshooting
About Company
HUB International is a leading North American insurance brokerage that provides employee benefits, business, and personal insurance products and services.
